Deactivate Subscription

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When to use Deactivate Subscription

Use Deactivate Subscription to disconnect all Effective Subscription Services.
Disconnection can optionally pause Billing as well as stop the transmission of signals to the subscriber's TV, depending on the provisioning distributor of the Services.

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

DEACTIVATE SUBSCRIPTION

 

Subscription Action Information

Action can be scheduledPreview Rate AvailableBehaviour CodeBusiness Classification Code
(tick)(error)DEACTIVATESUBSCRIPTIONDEACTIVATESUBSCRIPTION


Restrictions & Validations

ActionValidationsRestrictionsSystem Processing
Deactivate Subscription
  • The Subscription should be owned by an 'Active' account.
  • The Action is available only if the Subscription is an 'Effective' Life Cycle State.
  • Subscription Life Cycle State is set to 'Not Effective'.
  • Life Cycle State of all Subscription Services which are in an 'Effective' state are set to 'Not Effective'.
  • Billable Period Start Dates and Billing Effective Dates are set based on the Billing Term Scheme.
  • Binding End and Allowed Cancel Date extensions are applied based on the Billing Term Scheme.
  • Billing Directive is set based on the additional Billing directions, specified on the 'Active' Billing Term Definitions.