Table of Contents

Raising a Service Request Related to a Physical Good

Service Requests can be used to identify whether a damaged Physical Good requiring replacement is under Warranty and can be replaced free of charge.

Warranties cannot be added to items by using Service Requests; only by using Jobs.

Action	Additional Information
Show Warranties	Warranty information is only available when: The Service Request's Affected Physical Good is an installed item which in under valid Warranty, i.e., its Warranty has not yet expired.
Calculate Coverage	Once the Coverage Reason is selected, the System will automatically set the Covered field to one of the following values: Yes: The Physical Good will be replaced for free. No: The replacement Physical Good will be charged.

Navigate to service requests, and EDIT an existing or create a NEW request.
AFFECTED PRODUCTS
1. Specify the Affected Physical Good:
  If the Warranty still covers the Installed Item, then the following related information is made available.
  1. Warranty Policy: Displays the name of the Warranty of the Item.
    Click on the link to view the applied Warranty.
  2. Warranty Expiration Date: Displays the date on which the Warranty of the Item expires.
2. Coverage Reason: Select the Coverage Reason from the drop down list.
  1. Covered: Once the Reason is specified the Coverage Reason is set. The value can either be 'Yes' or 'No'.
Proceed with providing the rest of the information required to create a Service Request as explained under Service Requests.