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Navigating to Webhook Requests

FOUNDATION > WORKFLOWS > SET UP AND MANAGE WEBHOOK > MANAGE WEBHOOK REQUESTS

Using Webhook Requests

Navigate to Webhook Requests and explore existing entries via the Summary page.
Click on the link (Name or Number) of the entry of your interest to enter the Data Entry page and see more detail.
Use the Actions Menu to DELETE an existing Request.
Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Webhook Requests.
Click on ACTIONS to discover other possibilities available for Webhook Requests.

Check the Validations & Restrictions Table for a list of available Actions when working with Webhook Requests including each Action's related restrictions, additional information and a description of its system process. View the Attributes Table below for a comprehensive description of the Webhook Requests fields.

Validations & Restrictions

Action	Restrictions	Additional Information	System Processing
Create	Webhook Definitions must be configured and 'Effective'. Workflow Rules calling the configured Webhook Definitions must be configured and 'Effective'.	Not Applicable	Not Applicable
Edit	Webhook Requests cannot be modified	Not Applicable	Not Applicable
Delete	Not Applicable	Multiple Webhook Requests can be deleted simultaneously using the respective action available in the Summary Page.	Not Applicable
Resend	Can be applied only on a single rejected Webhook request at a time.	Not Applicable	Creates a new Webhook Request. If the new Webhook Request is sent successfully then the rejected Webhook Request is deleted. If the Webhook Definition logging method is set to "Log all Webhook Requests" then the Webhook Request is logged in the Webhook Requests entity as 'successful'. If the new Webhook Request is rejected then the rejected Webhook Request is updated with the latest error code, error description and date / user information.

Attributes

Name	Description
Number	The number of the Webhook Request.
Main Information
Life Cycle State	The Life Cycle State of the Webhook Request, which is either: Successful Rejected
Entity	The Entity Number of the actual entry and the name of the Entity that was communicated through the Webhook, which can be: Service Request Activity Subscription Job
URL	The URL that was used by the Webhook to send the information.
Secret Key	The secret key that was used for authentication by the third party system.
Fields Set	The set of fields used by the Webhook to send the information.
Request	The full request that was sent by the Webhook, using the URL and Fields Set.
Response	The response that was received by the third party system
Webhook Definition	The Webhook definition that was used to send the Webhook.
Workflow Rule	The Workflow Rule that triggered the Webhook.
Error Code	The code of the error that occurred while sending the Webhook. This applies to rejected Webhooks only.
Error Description	The description of the error that occurred while sending the Webhook. This applies to rejected Webhooks only.
Log Information
Log Details	The standard set of Log Details information available in all entities.

Additional Actions for Webhooks

Resending a Rejected Webhook Request

Navigate to Webhook Requests.
Search for the rejected request to resend and click on its Number to go to the Data Entry page.
From the Actions Menu click on ACTIONS > RESEND.

Related Areas

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Working with Status Transitions
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Managing Activities Approval Requests
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Managing Jobs Approval Requests
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Managing Approval Requests from the Entity Page
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Managing Subscriptions Approval Requests
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Configuring Approval Definitions
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Configuring Workflow Rules
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Configuring Webhook Definitions
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Understanding Workflows
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Using Alert Tags
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Configuring Alert Definitions

Helpful Links

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CRM.COM Quickstart Manual
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Working with Summary Pages - R18
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Working with Summary Pages
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Working with Summary Pages - R15
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Extracting a Printout from a Data Entry page