Navigating to Access Tokens

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Using Access Tokens

Use the Access Tokens module in CRM.COM to create or edit existing Access Tokens which will be used to identify and authenticate customers.

Navigate to Access Tokens and explore existing records via the Summary page.
Click on the link (name or number) of the record of your interest to enter the Data Entry Page and see more detail.
Use the Actions Menu to create a NEW Access Token, modify (EDIT) or DELETE an existing one.
Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Access Token.
Click on the Audit Log button to view a log of changes performed on the displayed Access Token. AVAILABLE FROM CRM.COM R12.0.0
Click on ACTIONS to see available actions that can be performed on Access Tokens.

Check the Validations & Restrictions Table below for a list of available Actions when working with Access Tokens including each Action's related restrictions, validations and additional information. View the Access Token Attributes Table below for a comprehensive description of the Access Tokens fields.

Validations & Restrictions Table

Action	Restrictions	Validations	Additional Information
Create	An 'Active' Access Token Definition must exist in the System	Not Applicable	Not Applicable
Save	Mandatory Fields as defined in the Access Token Definitions or Access Token Classification AVAILABLE FROM CRM.COM R10.0.0	Not Applicable	Not Applicable
Edit	Access Token Life Cycle State cannot be set as 'Not Effective' if it is related to any entity of Rewards Participants which is 'Not Terminated' Rewards Participant or Accounts Receivable cannot be removed/updated once set (via Access Token Screens) Mandatory Fields as defined in the Access Token Definitions or Access Token ClassificationAVAILABLE FROM CRM.COM R10.0.0	Not Applicable	Not Applicable
Delete AVAILABLE FROM CRM.COM R10.0.0	Access Token is in a "Not Effective" Life Cycle State Access Token is not associated with a Rewards Participant or an Accounts Receivable	Not Applicable	Not Applicable
Manually: SET AS 'NOT EFFECTIVE'	Life Cycle State = 'Effective'	APPLICABLE UP TO CRM.COM R9.0.0 - The Access Token should not be associated with any Reward Participants or Accounts Receivable	Note that the Life Cycle State of Access Tokens which are 'Pending Verification' cannot be switched to 'Effective' or 'Not Effective'.
Manually: SET AS 'EFFECTIVE'	Life Cycle State = 'Not Effective'	Not applicable	Note that the Life Cycle State of Access Tokens which are 'Pending Verification' cannot be switched to 'Effective' or 'Not Effective'.
Automatically: SET AS 'NOT EFFECTIVE'	Not Applicable	The automation of the process is done: On removing them from Accounts Receivable On removing them from Rewards Participants On Terminating Accounts Receivable In all 3 cases the System will make the following checks: If "Set Access Tokens as 'Not Effective' on removing the last entity association" is 'Enabled' on the active Accounts Token Definition AND APPLICABLE UP TO CRM.COM R9.0.0 - The Access Token is not related with any other Accounts Receivable or Rewards Participant	Note that the Life Cycle State of Access Tokens which are 'Pending Verification' cannot be switched to 'Effective' or 'Not Effective'.
Automatically: SET AS EFFECTIVE	NotApplicable	Not Applicable	On creating a new Access Token the Life Cycle State of the token is set as 'Effective'
Reset Pass Code	The Life Cycle State of the Access Token is: 'Effective'	Not Applicable	Not Applicable
Reset Verification Code AVAILABLE FROM CRM.COM R12.0.0	The Life Cycle State of the Access Token is: 'Pending Verification'	Not Applicable	Not Applicable

Attributes Table

An * indicates a field is mandatory

Name	Description
Number	An auto-generated number that uniquely identifies each Access Token
Authentication Code*	The code submitted while accessing the System in order to identify the Access Token. This information is either 'Read-only' or needs to follow a specific format as defined in the Access Token Definitions. AVAILABLE FROM CRM.COM R10.0.0 If a Classification is defined then the formatting settings will be taken from the classification View Applying Access Token Definition Settings on Access Tokens to see what validations are performed on the Authentication Code when saving an Access Token.
Identifier	The sequence of characters used to identify the user which is trying to access the System. The Identifier can be mandatory if it is set so in Access Token Definitions. This information is either 'Read-only' or needs to follow a specific format as defined in the Access Token Definitions. AVAILABLE FROM CRM.COM R10.0.0 If a Classification is defined then the formatting settings will be taken from the classification View Applying Access Token Definition Settings on Access Tokens to see what validations are performed on the Identifier when saving an Access Token.
Pass Code	The code which is required in order to authenticate the user while accessing the System. Pass Code can be mandatory if it is set so in Access Token Definitions. This information is either 'Read-only' or needs to follow a specific format as defined in the Access Token Definitions. AVAILABLE FROM CRM.COM R10.0.0 If a Classification is defined then the formatting settings will be taken from the classification View Applying Access Token Definition Settings on Access Tokens to see what validations are performed on the Pass Code when saving an Access Token.
Life Cycle State	The Life Cycle State of the Access Token which can be 'Effective' or 'Not Effective'. Only 'Effective' Access Tokens can be used to access the System.
Accounts Receivable	The account linked with the specific Access Token. This information is editable only when creating the Access Token. The relation between the Accounts Receivable and the Access Token can be cancelled by removing the Access Token from the Accounts Receivable screen. View Applying Access Token Definition Settings on Access Tokens for Accounts Receivable and Access Tokens settings.
Rewards Participant	The Rewards Participant linked with the specific Access Token. This information is editable only when creating the Access Token. If an Accounts Receivable is also specified, then the Rewards Participants that can be selected should also be related with that Accounts Receivable. The relation between the Rewards Participant and the Access Token can be cancelled by removing the Access Token from the Rewards Participant screen. View Applying Access Token Definition Settings on Access Tokens for Rewards Participants and Access Tokens settings.
Classifications AVAILABLE FROM CRM.COM R10.0.0	The Classification of the Access Token. It is editable only while creating a token.
Log Information
Log Details	The standard set of Log Details information available in all entities
Verification Information	Verified On: The date that the Access Token was verified Verified By: The user who verified the Access Token Verification Code: The code used to verify the Access Token

Additional Actions for Access Tokens

Updating the Life Cycle State of Access Tokens

The Life Cycle State of an Access Token indicates whether the Access Token is 'Active' or not. (i.e.Customers can use their Access Tokens to authenticate themselves in CRM.COM as long as their Access Token is 'Effective'). The Life Cycle State can be set to either 'Effective' or 'Not Effective' according to its current Life Cycle State. and this is accomplished in 2 ways:

Manually (By the user)
Automatically (by the System), if so defined in the Access Token Definition and in the following cases:
- On removing an Access Token from an Accounts Receivable
- On removing an Access Token from a Rewards Participant
- On Terminating an Accounts Receivable

View the Validations & Restrictions Table to find out prerequisites and restrictions on changing the Life Cycle State of the Access Token. Follow the steps below to change it.

Manually changing the Life Cycle State

Navigate to Access Token
Search for the Access Token whose Life Cycle State you wish to modify
Click on its number/name to go to the Data Entry page.
From the Actions Menu click on Actions > SET AS NOT EFFECTIVE or SET AS EFFECTIVE (depending on the Access Token's current state)
The Life Cycle State will be updated provided the validations are met.

Resetting Pass Code

The Pass Code acts like a password. Forgotten user Pass Codes can be reset.

View the Validations & Restrictions Table for info on the prerequisites and restrictions that control the Pass Code reset and follow the steps below

Navigate to Access Token
Search for the Access Token you would like to reset
Click on the number/name to go to the Data Entry page
From the Action Menu click on Actions > RESET PASSCODE
A new Pass Code will be generated

Resetting Access Token Verification Code

AVAILABLE FROM CRM.COM R12.0.0

The Verification Code is used to verify the Access Token. Verification Codes can be reset following the steps below:

Navigate to Access Token
Search for an Access Token having its Life Cycle State set to 'Pending Verification' and its Verification Code needs to be reset
Click on the number/name to go to the Data Entry page
From the Action Menu click on Actions > RESET VERIFICATION CODE
A new Verification Code will be generated

Related Areas

Page:

Access Tokens - Configuration Requirements
Page:

Configuring Access Token Classifications
Page:

Configuring Access Token Definitions
Page:

Understanding Access Tokens
Page:

Managing Access Tokens

Helpful Links

Page:

CRM.COM Quickstart Manual
Page:

Working with Summary Pages - R18 — Find out how to use Summary Pages.
Page:

Working with Summary Pages — Find out how to use Summary Pages
Page:

Working with Summary Pages - R15 — Find out how to use Summary Pages
Page:

Extracting a Printout from a Data Entry page

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