A Service is an intangible commodity which is offered to customers, such as telephony, TV channels, repairs, installations and deliveries. In most cases, the customer does not have an exclusive ownership of the purchased Service but rather benefits from its outcome. Services can be one-off or recurring.

A Physical Good is a tangible commodity which is offered to customers, such as cameras, decoders or magazines. Physical Goods can be Traceable or Non-Traceable.
In case customers buy the Physical Good then they have exclusive ownership of the purchased Good. In case that the Good is not bought, ownership belongs to you and at some point in time, the Good is to be returned to your Warehouses.

• Traceable: Good whose physical location is tracked (i.e. company's warehouse, specific customer).
• Non-Traceable: Good for which only quantity is tracked.

Products are used by almost all CRM.COM modules. The behaviour of each Product within the System is derived by its Type. There are two basic Classifications of Product Types:

• Services: Intangible Commodity
• Physical Goods: Tangible Commodity

Both Types are broken down into further Types, according to their purpose. The table below provides all the different types of Products that are available and how each one may be used.

The Validity Period can be defined on a Product, determining the specific periods during which the Product can be selected and have entities such as Subscriptions, Jobs and Activities, added onto it.

The following options are available:

• Define the Validity Period, with a Start and End date
• Define the Validity Start Date with no End Date, i.e. the Product is always valid.

The price of a Product is defined in a Price Plan and not the Products module.
By having multiple Price Plans and selecting the Plan each entity (Subscription, job) is billed by, the same Product can be offered for a different price. View /wiki/spaces/WIP/pages/10008532for more information.
There are two option for adding a price to a Product:

• Add the price to an existing Price Plan while creating the Product (via Product Data Entry page) - Managing Products
  This option is only available once the Price Plan has been created. 
• Create all the Products and then enter prices for each by navigating to the Price Plan Data Entry page.

Note: A Price Plan cannot be edited once added on a billable entity, .i.e. existing rates cannot be removed or updated. The Add Product action must be selected to add a new Product to a non-editable Price Plan.

Product Bundles provide the user with the option to offer multiple Products packaged in a single Product. Customers benefit from the additional flexibility of customising their package by adding wanted Services.
Bundles vary from very restricted to very flexible, depending on the variety of Products that can be added by customers.

Four types of Product Bundles can be created:

• Flexible Termed Services Bundle: A Product can be created where the user defines a pool of available Services (e.g. channels) that the customers will choose from to add to their Subscription.
• Fixed Termed Services Bundle: A Product can be created where all of the components (e.g. the available channels) are pre-defined. This is particularly helpful for provisioning, where a single request would be sent to the Provider.
• Fixed Traceable Physical Goods Bundle: A Product can be created of type Physical Good with a traceable serial number. e.g. an installation kit can be created including a smartcard and an STB, that will be provided to the customers as a set. The agent would only have to be aware and use the serial number of the Bundle, instead of the three different Serial numbers of the bundle and its components.
• Fixed Non-Traceable Physical Goods Bundle: A Product of type Physical Good for which serial number is not kept.

For related manuals view:

• Options for Pricing of Bundles
• Adding Product Bundle to Subscriptions

Global Viewing Access

Global Viewing Access

Global Viewing Access

Global Viewing Access

• One Time Services are added on Activities and billed through Jobs.

• Termed ad Usage Services are added and billed through a Subscription.
• Traceable Physical Goods are added on Subscription.

• Products are added to Service Requests when the Request is related to the Products.

• Products that the customer is interested in can be added on Leads.

• Traceable and Non-Traceable Physical Goods and Expenses are added and billed through a Job.
• Termed Services are added through a Job to the Subscription from where they are billed.

• The price for a Product is defined in Price Plans.

• The price for a Usage Service Product is defined in the Usage Service Catalogs.

• Installed Items are instances of Traceable Physical Goods that include a Serial number, used for tracing them.

• Financial Entities define the Products with which they are associated:
  • Bills
  • Invoices
  • Credit Notes
  • Invoice Cancellation

• Rated Billing Items define the Product for which the item was created.

• Products can be added to Discount Definitions as criteria or as discounted Products.

• Service IDs are defined for each Usage and Termed Service Product to be provided to customers.
• Physical Goods to be used for provisioning are defined in the Providers.

• Products can be added to Vouchers as the Products on which Vouchers can be spent.

• Added to Wallet Debit Transactions to indicate which Products are billed - via the Prepaid Billing Run.
• Added to Wallet Credit Transactions as a condition on where the transaction money can be spent.

• Added to Reward Offer Award Conditions as conditions for giving an award.
• Added to Reward Offer Spend Conditions as conditions on where awarded money can be spent.