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When to use Remove Services - Regret

Regret Service is used to remove a Termed Service, which was added, within a 'business defined' number of days, and which the subscriber no longer wants. Whether the regretting of already activated Subscription Services is allowed, and the way in which they are handled is up to the organisation offering the Services, subject to its business rules. The Regret Service Action can also be used to regret a Service swap. i.e., the Regret Service Action can be used if a subscriber recently changed their Service from P1 to P2 and would like to return to P1.

By default, the System allows the regretting of a Service whether it is active or not. The rule governing whether and when a Regret Service Action may be used can be configured.

The Regret Service Action is a child of the Regret Subscription Action. The difference between the two Actions is that while Regret Subscription is automatically applied to ALL Subscription Services, Regret Service provides the option to apply the regret to specific Subscription Services.

Differentiation on the rules can be enforced on the following three occasions via Billing Term Definition:

Mandatory Services Regret (on Regret Service Action)
Optional Services Regret (on Regret Service Action)
Subscription Regret (on Regret Subscription Action)

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.

View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

The Action can be applied to ALL or to a selection of Subscription Services.

Subscription Action Information

Action can be scheduled	Preview Rate Available	Behaviour Code	Business Classification Code
		REMOVESERVICE	REMOVESERVICE

Restrictions & Validations

Action

Validations

Restrictions

Additional Information

System Processing

Regret Service

The Subscription should be owned by an 'Active' Accounts Receivable.
Active Subscription Definition Rules are observed.
- General and Distributor specific Subscription Service restrictions and dependencies are observed.
- General and Distributor specific Installed Item restrictions and dependencies are observed.
'Active' Billing Term Definition Rules are observed.
- Regret Period Rules are observed.

The Action is available only if the Subscription Service is in one of the following Life Cycle States:
- Effective
- Not Effective
- In resting
- Short Term Effective
- Short Term Not Effective

If the Subscription Service has any Actions scheduled for after the regret, they are deleted.

Specified Subscription Services are removed.
Provisioning Distributors that are no longer distributing any Subscription Services or Installed Items are removed.
Specified Subscription Services Life Cycle State is set to 'Regretted'.
Subscription Life Cycle State is set to 'Not Effective' if no other Services exist
If the Subscription Services to be regretted were added by the swap Subscription Service process, then the previous Subscription Service is restored with its former (pre-swap) attributes.
Billable Period Start Date and Billing Effective Date are updated based on the Prepaid or Normal Billing Term Scheme.
Any Actions scheduled for after the cancellation are deleted.

Related Areas

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Amend Bundle Services
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Become Subscriber
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Remove Services - Regret
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Remove Services - Undo Add Service
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Add Effective Services
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Remove Services - Cancel
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Add Draft Services
Page:

Stop Services
Page:

Swap Services
Page:

Add Expense
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Add Installed Item
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Start Services
Page:

Remove Installed Item
Page:

Swap Installed Item
Page:

End Short Term Subscription Deactivation

Helpful Links

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CRM.COM Quickstart Manual
Page:

Working with Summary Pages - R18
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Working with Summary Pages
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Working with Summary Pages - R15
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Extracting a Printout from a Data Entry page