Managing Notifications

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Last updated: Jul 17, 2017 by Former user (Deleted)

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Navigating to Notifications

CRM > NOTIFICATIONS > MANAGE NOTIFICATIONS

Using Notifications

Notifications are generated by the System, based on user-defined conditions and criteria, when executing a Notification Run Definition.

  • Navigate to Notifications and explore existing entries via the Summary page. 

View the Attributes Table below for a comprehensive description of the Notifications fields. Check the Validations & Restrictions Table for a list of available Actions when working with Notifications including each Action's related restrictions.

Notifications

Validations & Restrictions

ActionRestrictions
Create
Edit
  • Notifications cannot be modified.
Delete
  • Notifications cannot be deleted.

 

Attributes

Name

Description

NumberAn auto-generated number that uniquely identifies each Notification.
TypeThe type of the Notification which was sent to generate the Notification.
Life Cycle State

The Life Cycle State of the Notification. It is calculated dynamically, based on the associated Communication Queue entry Life Cycle State, and can be:

  • 'Pending'
  • 'Rejected'
  • 'Completed'

Classification

The Classification of the Notification which can be either:

  • 'Financial'
    or
  • 'Customer Care'

The Classification of the Definition is determined by the Notification Type.

Contact InformationThe Contact Information which is notified
Accounts Receivable

The Accounts Receivable which is notified.

Applicable only if the Notification Type is classified as 'Financial' or AVAILABLE FROM CRM.COM R12.0.0 'Reward Offers'.

Notification Run

APPLICABLE UP TO CRM.COM R12.0.0

The Notification Run that generated each Notification.

The Run Number can be found under the Process Runs of the Notification Run Definition.

Communications 

Provides the following information on the Communication that was created for the Notification:

  • Number
  • Life Cycle State
  • Queue Number
Items The information based on which the customers to be notified are selected, using the Notification Type Classification and the selected Notification information. The Notification Items information is described below:

  • Entity Name: The name of the entity which can be one of the following:

    'Financial' Notifications'Customer Care' Notifications'Reward Offers' Notifications AVAILABLE FROM CRM.COM R12.0.0
    SubscriptionsSubscriptionsReward Offers
    JobsJobs 
    BillsActivities 
    WalletsRewards 
    Wallet Product Consumption

    Rewards Participants

    		 
    Buy in Advance

    Award Reward Transactions

    		 
     

    Spend Reward Transactions

    		 
     

    Service Requests

    		 
     Payment Gateway Cards 
     Payment Gateway Requests 
     Payments 

     

     

  • Entity ID: The ID of the entity
Additional information which is populated only if the Notification Type is classified as 'Financial'
SubscriptionsBillsWalletsWallet Product Consumption

  • Notified Amount: The notified amount for the Subscription

  • Outstanding Amount: The amount which is outstanding for the Subscription, calculated dynamically

  • Unsettled Amount: The amount which is unsettled for the Subscription, calculated dynamically
  • Invoices: The invoices taken into account during that calculation of the Notified Amount

    • Notified Amount: The initial outstanding amount for each invoice

    • Outstanding Amount: The amount which is outstanding for each invoice, calculated dynamically

    • Unsettled Amount: The amount which is unsettled for each invoice, calculated dynamically

  • Notified Amount: The notified amount for the Bill

  • Outstanding Amount: The amount which is outstanding for the Bill, calculated dynamically

  • Unsettled Amount: The amount which is unsettled for the Bill, calculated dynamically
  • Invoices: The invoices which were taken into account during that calculation of the Notified Amount

    • Notified Amount: The initial outstanding amount for each invoice

    • Outstanding Amount: The amount which is outstanding for each invoice, calculated dynamically

    • Unsettled Amount: The amount which is unsettled for each invoice, calculated dynamically
  • Available amount: The available amount of the Wallet, as of the date that the Wallet was notified
  • Estimated consumption days: The number of remaining days, as of the date that the Wallet was notified
  • Estimated consumption date: The estimated consumption date, as of the date that the Wallet was notified
  • AVAILABLE FROM CRM.COM R11.1.0 Expiration Amount: The Wallet's amount that will be expired on a specific date,  defined in the Notification Run Definition's Criteria
  • Available amount: The available amount of the Wallet Product Consumption, as of the date that the Wallet was notified
  • Estimated consumption days: The number of remaining days of the Wallet Product Consumption, as of the date that the Wallet was notified
  • Estimated consumption date: The estimated Wallet Product Consumption date, as of the date that the Wallet was notified

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