Navigate to Service Request Final Resolution Categories and explore existing entries via the Summary page. Service Request Final Resolution Categories follow a hierarchical structure, with 'parent' rows linked to multiple 'children' rows directly beneath them.
Click on the link (Name or Number) of the entry of your interest to open a modal with the related details. Select an existing Service Request Final Resolution Category for the 'parent' to make the specific Category a 'child' or erase the 'parent' name to make the specific Category a 'parent' itself.
Either SAVE the changes or cancel (X) and go back to the Summary page.
Create a new Service Request Final Resolution Category (ADD) or delete an existing one (REMOVE).
Use EXPAND ALL to view 'parents' and 'children' and COLLAPSE ALL to only view 'parents'.

Check the Validations Table below for a list of available Actions when working with Service Request Final Resolution Categories including each Action's related validations and restrictions. View the Attributes Table for a comprehensive description of Service Request Final Resolution Categories fields.

Validations

Action	Validations	Restrictions
Create	Mandatory Fields must be defined	The allowed Service Request Final Resolution Categories are specified on the Service Request Types. Multiple Service Request Final Resolution Categories can be present in the System, but each one should have a unique Name and Alternative Code.
Edit	Mandatory Fields must be defined.	Not Applicable
Delete	Service Request Final Resolution Categories cannot be deleted if they are already used by Service Requests which: are still not completed OR are included in the list of allowed Final Resolution Categories in one of the available Service Request Types. A Service Request Final Resolution Category cannot be deleted if it is the 'parent' node.	Deleted Service Request Final Resolution Categories are still visible in entries which were created using those Categories.

Attributes

An * indicates a field is mandatory.

Name	Description
Name*	The name of the Service Request Final Resolution Category.
Code*	A code for the Service Request Final Resolution Category.
Description	A description for the Service Request Final Resolution Category.
Parent	The 'parent' of the Service Request Final Resolution Category, unless the Service Request Final Resolution Category is a 'root'.