Communication Centre - Configuration Requirements
- Persia Xenopoulou (Deactivated)
- p_demou (Deactivated)
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Learn to set up business processes and rules related to the Communication Centre.
Mandatory Configuration: Links to manuals of Communication Centre configuration modules that are required for the module to work correctly
Related Configuration: Links to manuals of configuration modules other than the Communication Centre's that offer additional functionality or are required for the module to work correctly
Optional Configuration: Links to manuals of Communication Centre configuration modules that offer additional functionality but are not required for the module to work correctly
Mandatory Configuration
The following modules must be configured in order to use the Communication Centre:
| Module Name | Manual | Description |
|---|---|---|
Communication Centre Business Definition | Configuring Communication Centre Definitions | Define the business rules that control the actions that can be performed through the Communication Centre |
Related Configuration
The following modules are related to, but are not a part of, the Communication Centre. Such entities either:
- Must be configured accordingly in order to be able to start using the Communication Centre module (Configuration Type = Mandatory)
OR - May be configured to use the Communication Centre module at its full capacity (Configuration Type = Optional)
| Module Name | Manual | Description | Configuration Type |
|---|---|---|---|
| CRM Application | Configuration Manual pages for all CRM Application modules | Define an 'Active' Definition for all CRM Application's modules in order to be able to use them through the Action panel and the contact's related entities | Optional |
| Financial Application | Configuration Manual pages for all Financial Application modules | Define an 'Active' Definition for all Financial Application's modules in order to be able to use them through the Action panel and the contact's related entities | Optional |
| Billing Application | Configuration Manual pages for all Billing Application modules | Define an 'Active' Definition for all Billing Application's modules in order to be able to use them through the Action panel and the contact's related entities | Optional |
| Rewards Application | Configuration Manual pages for all Rewards Application modules | Define an 'Active' Definition for all Rewards Application's modules in order to be able to use them through the Action panel and the contact's related entities | Optional |
Optional Configuration
The following entities are available and can be configured under Communication Centre. A working CRM.COM model can exist without them being configured.
| Module Name | Manual | Description |
|---|---|---|
| Not applicable | Not applicable | Not applicable |