Completing Service Requests
What does this section cover?
Validations and Restrictions
Life Cycle State | Validations |
---|---|
Completed |
|
Completing Service Requests
The following fields may be updated in Service Requests by using the "EDIT" button in order to complete the entity. (Mandatory fields are marked by the asterisk *)
- Status *: a status of life cycle state Completed should be selected
- Once a status with a life cycle state Completed has been assigned then the Resolution section(s) is available as read only.
- Status *: a status of life cycle state Completed should be selected
- A communication will be created if communication settings have been enabled in the active Service Request definition
Related Areas
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Working with Service Requests Status Transitions — Find out what are status transitions and how they affect Service Requests
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Managing Service Requests Approval Requests — Find out how to approve cancel or reject pending Approval Requests for Service Requests, through the Service Requests Data Entry page
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Configuring Service Request Definitions — Learn how you can configure Service Requests Business Definition that will dictate overall behaviour of Service Requests
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Configuring Service Request Final Resolution Categories — Learn to configure Service Request Final Resolution Categories
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Configuring Service Request Types — Learn to configure Service Request Types
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Configuring Service Request Response Categories — Learn to configure Service Request Response Categories
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Configuring Service Request Statuses — Learn to configure Service Request Statuses
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Configuring Service Request Temporary Resolution Categories — Learn to configure Service Request Temporary Resolution Categories
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Understanding Service Requests — Understand the usage of Service Requests within CRM.COM
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Accepting Service Requests — Find out how to accept a Service Request
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Configuring Service Request Categories — Learn to configure Service Request Categories
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Resolving Service Requests — Find out how to update the Service Request with a temporary or final resolution
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Completing Service Requests — Find out how to complete a Service Request
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Responding to Service Requests — Find out how to accept a Service Request
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