Viewing Applied Warranty Policies
- Persia Xenopoulou (Deactivated)
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Table of Contents
Applied Warranty Policies
Warranty Policies can only be applied via Jobs but can be viewed with the Installed Items from three screens:
- Jobs
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Requested Physical Goods section (if applicable)
- Service Requests
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Affected Physical Goods section (if applicable)
- Installed Items
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Warranty Policy section (if applicable)
Viewing Warranty Policies via Jobs
Warranty Policy Related Fields in Jobs
The information is only available for Swap Subscription Installed Item Jobs from Physical Goods > Requested Subscription Physical Goods Tab.
Field name | Description |
|---|---|
| Warranty Policy | The related Warranty Policy's name (link). |
| Warranty Expiration Date | The date on which the item's Warranty expires. |
| Coverage Reason* | The Coverage Reason. |
| Covered | Whether or not the item is covered by the Warranty. |
Viewing Warranties Policies via Service Requests
Warranty Policy Related Fields in Service Requests
The information is available from Physical Goods > Affected Physical Goods Tab
Field name | Description |
|---|---|
| Warranty Policy | The related Warranty Policy's name (link). |
| Warranty expiration date | The date on which the item's Warranty expires. |
| Coverage Reason* | The Coverage Reason. |
| Covered | Whether or not the item is covered by the Warranty. |
Viewing Warranties via Installed Items
Warranty Policy Related Fields in Installed Items
The information is available from the Warranty Policy Tab provided the Installed Item has a Warranty Policy; even if this Warranty has expired.
Field name | Description |
|---|---|
| Warranty Policy | The related Warranty Policy's name (link). |
| Warranty expiration date | The date on which the item's Warranty expires. |
| Warehouse issue date | The stock out Warehouse transaction date which was used to apply the Installed Item's Warranty, |
Additional information is available, via the Swap Subscription Installed Item Job, for items that have been replaced with a new Installed Item and have been either returned to a Warehouse after replacement or kept by the customer.
For more information check Warehouse movements in Applying Warranty Policies to Physical Goods.
The information is available from the Change History Tab
Field name | Description |
|---|---|
| Coverage Reason | The Coverage Reason that was defined when the Installed Item was replaced through a Job. |
| Warranty Policy | The Policy based on which the item was replaced. |
Viewing Applied Warranty Policies via Dashboards & Reports
Information on applied Warranties is also available via Dashboards and Reports.
Follow the links below for more detail: