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Applied Warranty Policies

Warranty Policies can only be applied via Jobs but can be viewed with the Installed Items from three screens:

Jobs
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Requested Physical Goods section (if applicable)
Service Requests
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Affected Physical Goods section (if applicable)
Installed Items
- Available as an Advanced filter in Summary page
- Available from the Data Entry pages in the Warranty Policy section (if applicable)

Viewing Warranty Policies via Jobs

Warranty Policy Related Fields in Jobs

The information is only available for Swap Subscription Installed Item Jobs from Physical Goods > Requested Subscription Physical Goods Tab.

Field name	Description
Warranty Policy	The related Warranty Policy's name (link).
Warranty Expiration Date	The date on which the item's Warranty expires.
Coverage Reason*	The Coverage Reason.
Covered	Whether or not the item is covered by the Warranty.

Viewing Warranties Policies via Service Requests

Warranty Policy Related Fields in Service Requests

The information is available from Physical Goods > Affected Physical Goods Tab

Field name	Description
Warranty Policy	The related Warranty Policy's name (link).
Warranty expiration date	The date on which the item's Warranty expires.
Coverage Reason*	The Coverage Reason.
Covered	Whether or not the item is covered by the Warranty.

Viewing Warranties via Installed Items

Warranty Policy Related Fields in Installed Items

The information is available from the Warranty Policy Tab provided the Installed Item has a Warranty Policy; even if this Warranty has expired.

Field name	Description
Warranty Policy	The related Warranty Policy's name (link).
Warranty expiration date	The date on which the item's Warranty expires.
Warehouse issue date	The stock out Warehouse transaction date which was used to apply the Installed Item's Warranty,

Additional information is available, via the Swap Subscription Installed Item Job, for items that have been replaced with a new Installed Item and have been either returned to a Warehouse after replacement or kept by the customer.
For more information check Warehouse movements in Applying Warranty Policies to Physical Goods.

The information is available from the Change History Tab

Field name	Description
Coverage Reason	The Coverage Reason that was defined when the Installed Item was replaced through a Job.
Warranty Policy	The Policy based on which the item was replaced.

Viewing Applied Warranty Policies via Dashboards & Reports

Information on applied Warranties is also available via Dashboards and Reports.

Follow the links below for more detail:

Dashboards
- Service Requests per Coverage Reason per Month Stacked Bar
- Jobs per Coverage Reason per Month Stacked Bar
Report
- Warranty Policies for Physical Goods

Related Areas

Page:

Raising Service Requests for Physical Goods under Warranty
Page:

Viewing Applied Warranty Policies
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Configuring Warranty Coverage Reasons
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Understanding Warranty Policies
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Warranty Policies - Configuration Requirements
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Applying Warranty Policies to Physical Goods