Identity Management Business Features
- Andros Papageorgiou
- Georgia Kountouri
- George Spanos (Unlicensed)
- Spyroulla Ioakim
Here’s a list of CRM.COM’s Identity Management Business Features.
Contacts
Contacts serve as the customers of an organisation and act as the initial focal point for CRM.COM's business flows.
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Customer Events
Customer events refer to the interactional behaviour and actions a contact exhibits within the CRM.COM platform.
Apps & Portals
Customer-facing applications and interfaces that are configurable through the platform for contacts to interact with the organisation.
Don’t miss CRM.COM’s V2 Consumer app/portal! Release Features available here.
Communications
CRM.COM provides event-based and plan-based communication tools to facilitate effective communication with contacts through various channels such as email and SMS.
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Service Requests
A service request is a formal ticket submitted by a contact to the business requesting a specific service or assistance.
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Analytics - Identity Management block
Analytics provide a deep understanding of contact behaviour, sales performance and other key metrics.
Activities
An activity is a scheduled task associated with a contact; it can optionally be linked to a lead, service request, or order.
Leads
Leads represent potential business opportunities or prospects generated by a contact.
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