Customer Events Features

CUSTOMER EVENTS

Issue Key

Summary

Description

Issue Type

Release

V5-1496

Ability to support self-submit purchases

Ability to support self-service purchases for reward purposes

New Feature

5.4.2.0

V5-1343

Aggregate the same product SKU with the same unit price in multiple lines in the same purchase event.

Aggregate the same product on multiple lines in the same purchase event as one line with the aggregated quantity.

Improvement

V5-422

Consumer Self-Service Purchase Customer Events

Ability to identify and process purchase customer events through consumer self-service process

Story

5.2.2.0

V5-118

Enhancement of TAP to support IP Address

Ability to set IP Addresses on organisation TAPs to handle ESC/POS integrations

Story

5.2.2.0

V5-111

Customer Event Classifications

Ability to categorise customer events (e.g. purchase) based on similar characteristics using customer event classifications

Story

5.2.0.0

V5-38

Referral Customer Event

Referral events are created when an existing customer introduces a friend to the business, resulting in new customers signing up for one of the available reward schemes.  

Story

5.2.0.0

V5-2392

Customer Events Engine

Processes customer events from external systems in their native format and creates CRM.COM customer events (purchase event and achievement event)

New Feature

5.4.6.0

V5-1644

Ability to create purchase events from the backend

The ability for backend users to create purchase customer events in order to perform correction actions on customers' purchase activity

New Feature

5.4.6.1

V5-3213

Customer Events Reclaim Enhancements

Ability to reclaim a purchase customer event using a human-readable code

Improvement

5.5.2.0

V5-3912

Purchase Quantity Enhancements

Ability to support decimal-based quantities on purchase events

Improvement

5.5.4.1

V5-4422

OTP Spend Enhancements

Ability to validate whether the OTP spend amount is the same with the explicit spend amount on purchase customer events, otherwise throw an error

Improvement

5.6.0.1

V5-4650

Ability for a POS to request a payment

Ability for a POS to request a payment.
Flow:

• POS creates a purchase estimate with status 'pending' for a contact (shows that the contact must approve the charge)

• Contact must be informed about the basket items, each item’s charges and the total charge (NOT Release)

• Consumer approves the purchase estimations through mobile app (optionally in the back-end a webhook is triggered)

• POS pulls the purchase estimates 'state' and if 'approved' submits purchase and if not approved gets an error

New Feature

5.6.0.4