Identity Management Business Features
Here’s a list of CRM.COM’s Identity Management Business Features.
Contacts serve as the customers of an organisation and act as the initial focal point for CRM.COM's business flows.
Customer events refer to the interactional behaviour and actions a contact exhibits within the CRM.COM platform.
Front-end applications and interfaces that are configurable through the platform for contacts to interact with the organisation.
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CRM.COM provides event-based and plan-based communication tools to facilitate effective communication with contacts through various channels such as email and SMS.
A service request is a formal ticket submitted by a contact to the business requesting a specific service or assistance.
Analytics provide a deep understanding of contact behaviour, sales performance and other key metrics.
An activity is a scheduled task associated with a contact; it can optionally be linked to a lead, service request, or order.
Leads represent potential business opportunities or prospects generated by a contact.