Identity Management

Identity Management is the application that allows your business to identify, register and engage your customers. Use CRM.COM branded apps or our self-service Web API for online commerce, subscriptions and billing or use Check-in and Spend in person at POS systems. Capture all events and purchases and use embedded CRM.COM BI to segment and create micro-personas.

CONTACTS

Create and manage your contacts on CRM.COM.

CUSTOMER EVENTS

Discover how to create and track customer events for rewards, financial and marketing objectives.

SEGMENTATION

Segment your contacts into micro-personas based on who they are and their behaviour and habits.

COMMUNICATIONS

Engage with your contacts through event and plan-based Communications.

ACTIVITIES

Create and assign tasks to users or teams to perform particular actions.

LEADS

Create and track the progress of your prospective customers.

SERVICE REQUESTS

Create service requests on behalf of your contacts or manage service requests created by your contacts.

APPS & PORTALS

Configure your front-end apps, e.g. the Contact App and Portal, Landing Pages and Mobile Pass Cards.

ANALYTICS

Generate insights and reports based on your business operations to monitor growth and identify areas of improvement.