Using Reset Single Subscription Utility

Owned by p_demou (Deactivated)
Last updated: Nov 28, 2016
1 min read

Table of Contents

Navigating to Reset Single Subscription Utility

BILLING > PROVISIONING > COMMON SERVICES > RESET SINGLE SUBSCRIPTION 

Using Reset Single Subscription Utility

The Reset Single Subscription Utility is used to reset CRM.COM Subscriptions that are out of sync with the Provisioning platform. The Utility has the same effect as the Reset Subscription Runs but can apply the Action on an individual Subscription.

Provisioning Platform is synchronised to CRM.COM.

Reset Single Subscription Utility

Validations & Restrictions

ActionValidationsSystem Processing
Reset Single Subscription
  • Only Subscriptions which are provisioned by the selected Provisioning Protocol (which represents the Provisioning Provider) can be specified. 
  • It is mandatory to specify a Subscription before running the Utility.
  • When the Utility is triggered, the System executes all the commands necessary to sync the Subscription registered in the Provisioning Platform with CRM.COM (by creating the respective Provisioning Requests).

Tucano Reset Sing Subscription Utility Attributes

Name

Description

Provisioning Provider*

The Provisioning Provider that will be synchronised with CRM.COM. Only effective Provisioning Providers can be selected.

Subscription*

The Subscription that should be reset. Only Subscriptions which are provisioned by the specified Provisioning Provider can be selected.

Process

  1. Navigate to RESET SINGLE SUBSCRIPTION UTILITY

  2. MAIN INFORMATION

    1. Provide the required information:
      1. Provisioning Protocol
      2. Subscription
  3. From the Actions Menu click on SUBMIT.