What does this section cover?

When to use Remove Services - Regret

Regret Service is to be used when a service has been added and after some time the customer decides that he/she does not want to have the specific service. Depending on your company's business rules is up to you to decide whether you will allow the regretting of subscription services once they are activated and how they should be handled.

The specific action may also be used to regret a service swap that has been executed in the system, i.e. if a subscriber has recently changed his service from P1 to P2 and he would like to return to P1 then the Regret Service action may be used.

By default the system will allow regretting of the service whether the service is active or not. You can configure rules that will control when and if regret service action may be used. Differentiation on the rules can be enforced on the following 3 occasions via Billing Term Definitions

• Mandatory Services Regret (on Regret Service action)
• Optional Services Regret (on Regret Service action)
• Subscription Regret (on Regret Subscription action)

Regret Service is a child of Regret Subscription action. The difference between the 2 actions is that the Regret Subscription action will be automatically imposed to all the subscription's services, while Regret Service provides you with the option to apply the regret only to specific subscription services

AVAILABLE FROM CRM.COM R9.0.0 You have the option to preview upcoming subscriber bills/rates, directly from the subscription action modal window. You can use the process for both Normal and Prepaid Subscriptions. 

Remove Services - Regret Information

Action can be scheduled
Behavior Code	REMOVESERVICE
Business Classification Code	REGRETSERVICE

Restrictions & Validations

Executing Remove Services - Regret

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Service Related Actions
6. Find the action you would like to execute and click on the link to open the action details in a modal window
   

7. CLASSIFICATION

   1. Select: REGRET SERVICE

8. APPLY ON

   1. All Services: Will automatically check all the services and add them under Subscription Services to be Removed
   2. Specific services: Check the services you would like to Stop.

9. PREVIEW ACTION PANEL

   1. Subscription Services to be Removed

      1.  Provides an overview of the services selected to be removed

10. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
       Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
       If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

    5. SCHEDULING INFORMATION

       1. NOW: Select Now to execute the action immediately
       2. ON A SPECIFIC DATE
          1. Click on the calendar icon and select a date
          2. Use the time scroller and select time or leave as is to set at midnight

          3. Click on DONE
             The date field is mandatory and the date must be greater than the current date

       3. AFTER A NO. OF DAYS

          1. Enter the value of days based on your business requirements. For example, add 7 days 
             The number field is mandatory and the specified value must be an integer and greater than 0.

11. Click on SUBMIT
    Action will be validated as provided in the section above and submitted if validations are passed

System Processing

Once the action is submitted the following changes will be carried out by the system:

• Specified subscription services are removed
• The distribution of the specified subscription services and their related provisioning distributors is removed
• Provisioning distributors if there are no other subscription services or installed items distributed on them are removed
• Specified subscription services life cycle state is set to Regretted
• Subscription life cycle state is set to No Effective if no other services exists
• If the subscription services to be regretted were added by the swap subscription service process, then
  

  • The previous subscription service is restored using the attributes that the service had before the swap.

• Billable period start date and billing effective date are updated based on billing term scheme
• Any scheduled actions, scheduled for after the cancellation are deleted