Identity Management Business Features
- Andros Papageorgiou
- Georgia Kountouri
- George Spanos (Unlicensed)
- Spyroulla Ioakim
Here’s a list of CRM.COM’s Identity Management Business Features.
Contacts
Contacts serve as the customers of an organisation and act as the initial focal point for CRM.COM's business flows.
Customer Events
Customer events refer to the interactional behaviour and actions a contact exhibits within the CRM.COM platform.
Apps & Portals
Customer-facing applications and interfaces that are configurable through the platform for contacts to interact with the organisation.
Don’t miss CRM.COM’s V2 Consumer app/portal! Release Features available here.
Communications
CRM.COM provides event-based and plan-based communication tools to facilitate effective communication with contacts through various channels such as email and SMS.
Service Requests
A service request is a formal ticket submitted by a contact to the business requesting a specific service or assistance.
Analytics - Identity Management block
Analytics provide a deep understanding of contact behaviour, sales performance and other key metrics.
Activities
An activity is a scheduled task associated with a contact; it can optionally be linked to a lead, service request, or order.
Leads
Leads represent potential business opportunities or prospects generated by a contact.