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Deactivate Subscription

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What does this section cover?

When to use Deactivate Subscription

If a subscription has life cycle state set to effective, it means that signals are being sent to his box.. If you would like to cut down the signals of the customer for any reason, then the subscription needs to be deactivated. When deactivating a subscription, all of the subscription services will be deactivated.

Deactivate Subscription Information

Action can be scheduled(tick)
Behavior CodeDEACTIVATESUBSCRIPTION
Business Classification CodeDEACTIVATESUBSCRIPTION

 

Restrictions & Validations

ActionValidationsRestrictionsAdditional Information
Deactivate Subscription
  • The subscription should be owned by an active account
  • The subscription should have an effective billing term instance

 

  • The action is available only if the subscription has one of the following Life Cycle States:
    • Effective
 

 

Executing Deactivate Subscription

  1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
  2. Search for the Subscription you are looking for, using the criteria section
  3. Click on the Subscription number to go to the Data Entry page of the subscription
  4. On the left hand side of the screen you can see the ACTION PANEL
  5. Click on Subscription Related Actions to expand 
  6. Find the action you would like to execute and click on the link to open the action details in a modal window
    DEACTIVATE SUBSCRIPTION
  7. If required check the following sections for information 

    1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

    2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

    3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

  8. SUBSCRIPTION ACTION DETAILS

    1. Classifications: Select Action Classification, which essentially is the business classification code for actions that for the same behavior code have multiple business classification

    2. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    3. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
      Classification, Action Type and Sub Action type are visible only if applicable
    4. Performed By User : Search and add the user that logs the action 
      If you leave empty then the Logged in user will be set

    5. Performed Date: Click on the calendar icon and select date and time

      1. NOW: Select Now to execute the action immediately
      2. ON A SPECIFIC DATE
        1. Click on the calendar icon and select a date
        2. Use the time scroller and select time or leave as is to set at midnight

        3. Click on DONE
          The date field is mandatory and the date must be greater than the current date

      3. AFTER A NO. OF DAYS

        1. Enter the value of days based on your business requirements. For example, add 7 days 
          The number field is mandatory and the specified value must be an integer and greater than 0.

  9. Click on "SUBMIT"
    Action will be validated as provided in the section below and submitted if validations are passed

System Processing

Once the action is submitted the following changes will be carried out by the system:

  • Subscription life cycle state is set to Not Effective
  • Life cycle state of all subscription services which are in state effective, are set to Not Effective
  • Billable period start dates and billing effective dates are set based on billing term scheme
  • Binding end and allowed cancel date extensions are applied based on billing term scheme
  • Billing directive is set based on the additional billing directions specified on the active billing term definitions

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