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End Subscription Resting

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What does this section cover?

When to use End Subscription Resting

In CRM.COM subscriptions can be placed in resting for a specific period of time (based on your own business rules). 

Once the Rest Subscription action is executed, the end date is set. When the end date is reached , then the system will automatically reactivate the subscription.

Subscription action, "End Subscription Resting" however, is available to users to force a subscription which is in Resting period, out of it. In order to end the Resting the user will need to execute the related action that will:

  • Terminate the resting period
  • Set the subscription and all its services as effective or not effective, depending on a set of conditions.

Batch Process /wiki/spaces/V4Manual/pages/9831315 is used in order to keep subscriptions that don't meet activation conditions, deactivated, once they will come out of Resting.

End Subscription Resting Information

Action can be scheduled(error)
Behavior CodeENDSUBSCRIPTIONRESTING
Business Classification CodeENDSUBSCRIPTIONRESTING

 

Restrictions & Validations

ActionValidationsRestrictionsAdditional Information
End Subscription Resting
  • The subscription should be owned by an active accounts receivable
  • The subscription should have an effective billing term instance
  • The rules defined in the related /wiki/spaces/V4Manual/pages/9833559 are not violated
    • The subscription services are included in the subscription type allowed services
    • The subscription installed items are included in the subscription type allowed subscription installed items
    • The subscription provisioning distributors are included in the subscription type allowed provisioning distributors
    • The subscription billing term scheme is included in the subscription type allowed billing term scheme
  • The rules defined in the active subscription definitions are not violated
    • Subscription restrictions are not violated
    • Subscription service restrictions and dependencies are not violated
    • Subscription service per distributor restrictions and dependencies are not violated
    • Subscription installed item restrictions and dependencies are not violated
    • Subscription installed item per distributor restrictions and dependencies are not violated
  • The rules defined in the related billing term scheme are not violated
    • The specified billing term frequency is within the allowed billing frequencies
    • The specified binding period is within the allowed binding periods
    • The specified price plan is within the allowed price plans
    • The subscription services that will become effective are within the supported services
  • The rules defined in the active billing term definitions are not violated
    • Resting period rules are not violated
    • The specified billing term frequency is within the allowed billing frequencies
    • The specified binding period is within the allowed binding periods
    • The conditions to set a subscription as effective, specified on the active billing term definitions, should be met

The action is available only if the subscription has one of the following Life Cycle States:

    • In Resting

 

 

Executing End Subscription Resting

  1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
  2. Search for the Subscription you are looking for, using the criteria section
  3. Click on the Subscription number to go to the Data Entry page of the subscription
  4. On the left hand side of the screen you can see the ACTION PANEL
  5. Click on Subscription Related Actions to expand 
  6. Find the action you would like to execute and click on the link to open the action details in a modal window
    END SUBSCRIPTION RESTING 
  7. If required check the following sections for information 

    1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

    2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

    3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

  8. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
      Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
      If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

    5. SCHEDULING INFORMATION

      1. NOW: Select Now to execute the action immediately
      2. ON A SPECIFIC DATE
        1. Click on the calendar icon and select a date
        2. Use the time scroller and select time or leave as is to set at midnight

        3. Click on DONE
          The date field is mandatory and the date must be greater than the current date

      3. AFTER A NO. OF DAYS

        1. Enter the value of days based on your business requirements. For example, add 7 days 
          The number field is mandatory and the specified value must be an integer and greater than 0.

  9. Click on "SUBMIT"
    Action will be validated as provided in the section above and submitted if validations are passed

System Processing

Once the action is submitted the following changes will be carried out by the system:

  • Sets the subscription life cycle state to its life cycle state prior to resting
  • Sets the life cycle state of all subscription services to their life cycle state prior to resting
    • Sets the subscription service life cycle state period bill effective date, billable start period and billing directives according to business rules
  • If the subscription and the subscription services will be set as effective, then the system validates if the subscription can become effective. If not then the subscription will become not effective. 
    This is based on the Activation Conditions set in the active Billing Term Definition 
  • The life cycle states are updated accordingly
  • Billable period start dates and billing effective dates are set based on billing term scheme
  • Binding end and allowed cancel date extensions are applied based on billing term scheme

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