Accounts Features

ACCOUNTS
Issue key	Summary	Description	Issue Type	Fix versions
V5-1432	Ability to top-up wallet with fresh money		Improvement	5.4.1.0
V5-1390	Financial events back office feature	Ability to view all Financial events for all Contacts on a summary screen using filtering criteria.	New Feature	5.4.2.0
V5-1389	New API for financial events	Create a new Financial API List Journals to retrieve all account and wallet journals for all contacts. API is used in such processes as Contact statements and Financial events summary feeds	New Feature	5.4.2.0
V5-1080	Front End Payment Payment Flow to support 3D Secure checks and Pre-order payment	The order processing flow needs to be amended to accommodate the potential for a 3D Secure redirect from a hosting bank or, in general front, end payment capture. A number of front-end and back-end flows will need to be modified.	Improvement	5.4.0.0
V5-1053	Purchase Events & Refund Enhancements	Ability to credit merchant (organisation) account when a refund is posted due to spending via JCC Merchant services	Improvement	5.3.2.0
V5-764	Create Batch Purchase Events	Create a batch of purchase Events that can later be monitored.	Improvement	5.3.0.0
V5-328	Ageing Feature	Ability to calculate the ageing of an account or group of accounts. During the accounting closing period, the aged amount per account is calculated in time periods based on their issue date(0-30 days, 30-60 days, 60+ days).	Story	Candidate Features
V5-324	Multi-Currency	CRM.COM supports multiple currencies, whilst a default base currency is defined for the business. A different account is set up for every currency. Exchange rates can be set against the base currency in order to facilitate conversion when financial transactions are posted between accounts of different currencies.	Story
V5-323	Credit Management	Define the default Credit Limit and Credit Period rules that are applied on all accounts and optionally create additional rules that can be applied on conditions. A proximity range can also be specified, which allows the users to manually adjust the credit for specific accounts. Default Credit Limit - The maximum amount of credit that can be provided for an account, or in other words, the maximum balance that an account can ever reach. Credit Period - The time granted to the account owner to settle an invoice.	Story	5.1.0.0
V5-322	Tax Management	Tax Rates Tax rates are applied when generating financial transactions. CRM.COM allows a business to choose between two tax models' Tax inclusive' or 'Tax exclusive'. A tax rate definition has three major characteristics; a percentage rate which is valid from a specific date, a set of products or product families for which the rate applies, and a set of location conditions. Additional tax setup includes: Tax Code Select a business classification for the tax code. Available values are: VAT Tax Exempt - Tax exemption defines a status whereby no taxes are applied when invoicing an account owner (contact) or a product. Sales Tax Other Supply Method A tax rate can also be based on how the product will be supplied to the contact. Options are: ON_SITE - consumed on-site (dine-in) at a venue PICK_UP - take away DELIVERY - delivered to a contact at a location	Story	5.1.0.0
V5-321	Create and Maintain Financial Transactions	Financial transaction type classifications define the nature of a transaction, including its notation in the double-entry accounting system (debit or credit). Financial transaction type classifications are predefined in the system and cannot be overridden. Map your own business financial transactions against the supported classifications: Invoice Credit Note Payment Refund Payout	Story	5.1.0.0
V5-320	Accounts Classifications	Set up business classifications to define the nature of account owners. Account classifications can be used during rule creation to form the conditions for subscriptions, rewards and digital money rules.	Story	5.2.2.0
V5-319	Period Closing	The accounting period settings define the allowed open periods (between 1 and 6 months). The accounts closing period is always performed on the 5th day of each period. At the end of each accounting period, all transactions posted within that period are collected, and their aggregated amount is calculated to provide each account's opening balance for the next accounting period. The opening balance per accounting period is essential since each account's running balance depends on it.	Story	5.2.2.0
V5-318	Accounts Credit Allocations	Allocations are used to allocate the amount of a credit transaction against a debit transaction, in order to settle an amount due. Allocations are applied automatically by the system based on the allocation principle of the system, which can either be 'FIFO' or 'FIFO and Against Item'. FIFO (First In, First Out)- The oldest credit transaction is allocated against the oldest debit transaction. Against Item & FIFO - Allocations are always performed against an item when the credit transaction is referring to one or more specific debit transactions (of an invoice). If there are other transactions which are already allocated against a debit transaction, using the FIFO principle, then they are de-allocated and allocated again based on the same principle.	Story	5.2.2.0
V5-317	Create and Manage Accounts	Create, update and view a contact's accounts with related wallets and financial transactions. A contact can have multiple accounts in multiple currencies. An account can be either active, suspended (contact cannot purchase additional services) or terminated. If the contact has multiple accounts, then one is designated as primary, where it defaults for payments and purchases. Each account maintains a balance and an overdue amount (the amount that has exceeded its due date for payment). It can be optionally classified so that it is treated differently in subscriptions, reward and digital money rules and has one of the contact addresses designated as the account billing address. Journal entries are performed against an account and only journals can debit or credit the account. They are used to calculate the balance of the account, close accounting periods and perform allocations. A debit or credit journal entry is created whenever a Financial Transaction, Top-up or Transfer is executed against an account.	Story	5.1.0.0
V5-82	Accounts and Payment Methods for Organisations	Ability to define an account receivable and payment methods for organisations and process payment with PCI compliance via payment gateways such as Stripe, PayEasy, PayPal, and JCC.	Story	5.3.0.0
V5-1728	Drill down for Financial Events	Ability to view a drill down of a transaction from the Financial Events summary screen	Improvement	5.4.4.1
V5-1656	Wallet Transactions History Overview	Ability to retrieve wallet transactions with details on each transaction that show how and why they were generated on a single self-service Web API	Improvement	5.4.5.0
V5-2451	Ability to update or remove a payment method	Update or remove a contact's payment method	Improvement	5.4.6.0
V5-2440	Have the ability to define credit period per customer	Ability to set up and use Payment Terms Maintain a default Payment Terms option to be applied by all accounts Ability to change an account owner's Payment Terms	New Feature	5.4.6.1
V5-2092	Ability to select statement period & export the Contact's account statement	Ability to select account statement period This Month Last Month This Year Last Year Specific Period Ability to export the statement CSV PDF Email to Contact	Improvement	5.4.6.2
V5-1652	Ability to keep the opening and closing balance per account/per accounting period	Ability to keep the opening and closing balance per account and per accounting period. Opening and closing balances per period should also be supported for Wallet Balances.	Improvement	5.4.6.3
V5-2939	Invoice traceability	Ability to identify which process issued an Invoice (i.e. an Order or a Service Request) Ability to communicate this information to contacts through dedicated communication tags	Improvement	5.4.6.4
V5-2918	The ability for a Business to set up their payment methods	The ability for a business to add a card as a payment method for paying their purchased SaaS services	Improvement	5.4.6.4
V5-2937	Ability to set up Automation for failed payments	Ability to set up Automation for failed payments to handle both these cases: Manual payments are kept in a 'Pending' state up until their related intent is successful. If not, then the payment is rejected Automated payments are created only as long as their intent is successful	Improvement	5.5.2.0
V5-2674	Ability to create manual debit and credit journals	New financial action Manual Journal (available via the Contact screen) whose purpose is to create manual debit or credit journal entries for a contact's wallet or account. Balance is adjusted immediately.	Story	5.5.2.0
V5-3594	Ability to retrieve enough funds to pay off an account's balance	Ability to set up behaviour for payments-on-file during the billing run. By default, the billing run tries to retrieve enough money in order to pay off the invoice to be generated. This behaviour can be overridden by enhanced Financial Rules, according to which, on each billing run, the process requests the bill amount plus the overdue amount of the account that is being billed.	Improvement	5.5.3.2
V5-3612	Introduce a new payment method type: Electronic Transfer	Introduce a new payment method type called 'Electronic Transfer' that will be used to post offline payments such as Bank Transfers and POS payments	Improvement	5.5.3.2
V5-3584	Payment Method (SEPA) Enhancements	Enhance Account Debit payment methods (and overarching APIs) to support SEPA sequence type (first, recurring, final, one-off)	Improvement	5.5.3.3
V5-3471	Ability to modify and communicate a financial transaction's notes	Provide the ability to users to modify a financial transaction's notes even after it's posted. Additionally, a financial transaction's notes should also be supported as Communication Tags	Improvement	5.5.3.3
V5-4119	Ability to set up a tax rate's validity period	Ability to set up the date from which a tax rate will be applied through the UI. Currently, the date is automatically set based on the system date. The date can be set in the future or in the past.	Improvement	5.5.4.5
V5-4333	Include source and destination account/wallet owner details in Transfers	Include source and destination account/wallet owner details in Transfers. Currently only the accpunt/wallet number is displayed, the contact owner must also be included in: Transfers in Financial Events Contact statement - in the ‘details’ column include the contact name of the account/wallet owner	Improvement	5.6.0.1
V5-4330	Ability to communicate the previous months/years statement to contacts	Ability to communicate the previous months/years statement to contacts/organisations. Additional communication tags allow sending the statement of Last Month and Last Year	Improvement	5.6.0.1
V5-4143	Contact/Organisation Payment Methods Improvements	Ability to filter existing contact payment methods based on financial transactions (i.e. retrieve only payment methods that support payments)	Improvement	5.6.0.1
V5-4700	Ability to keep track of an online payment's external reference	The external reference of a payment is a payment code generated by the Payment Gateway service from which funds were retrieved. The external reference code sent back by the service will be saved on the payment in CRM.COM.	Improvement	5.6.0.5
V5-5157	Ability to easily set up Reward Offers in multiple currencies using a dedicated Copy action	Ability to easily set up Reward Offers in multiple currencies using a dedicated Copy action. Through this action, more information is copied to the new offer compared to standard copy, like copying images and description.	Improvement	5.7.0.0
V5-3288	Enhanced Contact Payment Methods for billable entities	Provide the ability for contacts to choose one of their online payment methods to settle their billable/chargeable entities such as Subscriptions, Orders, and Service Requests. If a contact opts-in to this action, then the selected payment method will be used whenever necessary to collect the required funds.	Improvement	5.7.0.0
V5-5460	Enhanced Account Journals Self-service Web API	Include the financial transaction’s “sub_total” information. Sub_total per transaction line and on the transaction level. Sub_total is the transaction total before discounts are applied.	Improvement	5.7.1.1
V5-3164	Enhanced Financial transactions	Invoices Introduce “sub-total”, which is the total invoice/credit note amount before the applied promotion(s) introduce Issued for Subscription, Order, Service Request List of “credits” in an Invoice. The list includes all of the credit transactions to which the Invoices were allocated to (Payments and/or Credit Notes) Credit Notes Issued for > Order, Subscription	Improvement	5.7.1.1

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Accounts Features

ACCOUNTS

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