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Find out about Cancel Services |
What does this section cover?Use Regret Service to disconnect and remove Termed Services that have been added to the Subscription a specified number of days ago |
When to use Remove Services - Regret
Regret Service is used to be used when a service has been added and after some time the customer decides that he/she does not want to have the specific service. Depending on your company's business rules is up to you to decide whether you will allow the regretting of subscription services once they are activated and how they should be handled.The specific action may remove a Termed Service, which was added, within a 'business defined' number of days, and which the subscriber no longer wants. Whether the regretting of already activated Subscription Services is allowed, and the way in which they are handled is up to the organisation offering the Services, subject to its business rules. The Regret Service Action can also be used to regret a service swap that has been executed in the system, iService swap. i.e. if , the Regret Service Action can be used if a subscriber has recently changed his service their Service from P1 to P2 and he would like to return to P1 then the Regret Service action may be used..
By default the system will allow , the System allows the regretting of the service whether the service a Service whether it is active or not. You can configure rules that will control when and if regret service action The rule governing whether and when a Regret Service Action may be used . Differentiation can be configured.
The Regret Service Action is a child of the Regret Subscription Action. The difference between the two Actions is that while Regret Subscription is automatically applied to ALL Subscription Services, Regret Service provides the option to apply the regret to specific Subscription Services.
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Differentiation on the rules can be enforced on the following |
3 via DefinitionsDefinition: - Mandatory Services Regret (on Regret Service
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action- Action)
- Optional Services Regret (on Regret Service
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action- Action)
- Subscription Regret (on Regret Subscription
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action)Regret Service is a child of Regret Subscription action. The difference between the 2 actions is that the Regret Subscription action will be automatically imposed to all the subscription's services, while Regret Service provides you with the option to apply the regret only to specific subscription services
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| colour | Red |
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| title | Available from CRM.COM R9.0.0 |
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You have the option to preview upcoming subscriber bills/rates, directly from the subscription action modal window. You can use the process for both Normal and Prepaid Subscriptions. View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.
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The Action can be applied to ALL or to a selection of Subscription Services. |
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Remove Services - Regret Subscription Action Information
Restrictions & Validations
Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour codeSub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
Action Type and Sub Action type are visible only if applicablePerformed By User : Search and add the user that logs the action
If you leave empty then the Logged in user will be setPerformed Date: Click on the calendar icon and select date and time
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Scheduling Subscription action - Global | Scheduling Subscription action - Global | Click on SUBMIT
Action will be validated as provided in the section above and submitted if validations are passed| Anchor |
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processing | processing | System ProcessingOnce the action is submitted the following changes will be carried out by the system:
Specified subscription services are removedThe distribution of the specified subscription services and their related provisioning distributors is removedProvisioning distributors if there are no other subscription services or installed items distributed on them are removedSpecified subscription services life cycle state is set to RegrettedSubscription life cycle state is set to No Effective if no other services existsIf the subscription services | Action | Validations | Restrictions | Additional Information | System Processing |
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Regret Service | subscription - Subscription should be owned by an
active accounts receivableThe subscription should have an effective billing term instanceThe rules defined in the active subscription definitions are not violated
- Subscription restrictions are not violated
- Subscription service restrictions and dependencies are not violated
- Subscription service per distributor restrictions and dependencies are not violated
- Subscription installed item restrictions and dependencies are not violated
- Subscription installed item per distributor restrictions and dependencies are not violated
The rules defined in the active billing term definitions are not violated
- Regret period rules are not violated
| The action is available only if the subscription service has - 'Active' Accounts Receivable.
- Active Subscription Definition Rules are observed.
- General and Distributor specific Subscription Service restrictions and dependencies are observed.
- General and Distributor specific Installed Item restrictions and dependencies are observed.
- 'Active' Billing Term Definition Rules are observed.
- Regret Period Rules are observed.
| - The Action is available only if the Subscription Service is in one of the following Life Cycle States:
- Effective
- Not Effective
- In resting
- Short Term Effective
- Short Term Not Effective
| service has any scheduled actions, scheduled - Service has any Actions scheduled for after the regret,
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Executing Remove Services - Regret
Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONSSearch for the Subscription you are looking for, using the criteria sectionClick on the Subscription number to go to the Data Entry page of the subscriptionOn the left hand side of the screen you can see the ACTION PANELClick on Subscription Service Related ActionsFind the action you would like to execute and click on the link to open the action details in a modal window
Image RemovedCLASSIFICATION
- Select: REGRET SERVICE
APPLY ON
- All Services: Will automatically check all the services and add them under Subscription Services to be Removed
- Specific services: Check the services you would like to Stop.
PREVIEW ACTION PANEL
Subscription Services to be Removed
Provides an overview of the services selected to be removed
SUBSCRIPTION ACTION DETAILS
| - Specified Subscription Services are removed.
- Provisioning Distributors that are no longer distributing any Subscription Services or Installed Items are removed.
- Specified Subscription Services Life Cycle State is set to 'Regretted'.
- Subscription Life Cycle State is set to 'Not Effective' if no other Services exist
- If the Subscription Services to be regretted were added by the swap
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- the previous Subscription Service is restored with its former (pre-swap) attributes.
- Billable Period Start Date and Billing Effective Date are updated based on the Prepaid or Normal Billing Term Scheme.
- Any Actions scheduled for after the cancellation are deleted.
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