/
Completing Service Requests

Completing Service Requests

Owned by Former user (Deleted)
Last updated: Apr 07, 2016 by Persia Xenopoulou (Deactivated)

What does this section cover?

Validations and Restrictions

Life Cycle StateValidations
Completed
  • A response has been completed
    • AVAILABLE FROM CRM.COM R9.0.0 - If the specified response category is configure to require customer acceptance then
      • The response is already accepted by the customer
  • Final Resolution has been accepted by the customer
  • All /wiki/spaces/V4Manual/pages/9833206 mandatory fields must be completed
  • Jobs that were planned through a Service Request are completed, deleted or cancelled
  • Activities scheduled for a Service Request are completed, deleted or cancelled

Completing Service Requests

  1. The following fields may be updated in Service Requests  by using the "EDIT" button in order to complete the entity. (Mandatory fields are marked by the asterisk *)

    • Status *: a status of life cycle state Completed should be selected
      • Once a status with a life cycle state Completed has been assigned then the Resolution section(s) is available as read only.
  2. A communication will be created if communication settings have been enabled in the active Service Request definition

Related Areas

Popular Labels

Related content

Configuring Service Request Statuses
Configuring Service Request Statuses
CRM.COM Manual
More like this
Service Requests - Configuration Requirements
Service Requests - Configuration Requirements
CRM.COM Manual
More like this
Service Requests Business Features
Service Requests Business Features
CRM.COM Knowledge Base
More like this
Service Requests
Service Requests
CRM.COM Knowledge Base
More like this
R9 - Responding to Service Requests
R9 - Responding to Service Requests
CRM.COM Manual
More like this
Accepting Service Requests
Accepting Service Requests
CRM.COM Manual
More like this