Managing Logs

Logs are actions triggered in CRM.COM by either a Contact using a front-end device, a system user from the back-end system, an integrator or a system process.

Log files can be viewed and analysed; they contain technical and processing information associated with an event which has occurred in the system. Details relating to the specific occurrence of an event are also logged - in terms of successful/unsuccessful completion, as well as information specific to executing the event - in the form of API requests and responses.

To view Logs navigate to Platform > logs from the main menu on the left-hand side of the screen.

By default, only today’s logs are displayed. Apply a filter to view logs submitted within a different time frame.

The summary Log screen provides basic details of the Log, i.e.

The status of the API response
The call method of the API (POST/PUT).
The actual API URL endpoint
The date that the event occurred

Select a Log to see its details.

Viewing a Log

When a Log entry is selected, additional information is provided.

The following content is displayed in the detailed log view:

Status - Indicates whether the API request response was successful or not
Source - The URL associated with the API call
ID - The unique API ID
Submitted Date - The date and time that the API request was submitted
IP Address - The IP address from where the request was submitted
API version - The specific version of the API
Request Sent / Response Received - The exact API request and response that was submitted and returned

Settings

None.

Reference Material

You may also find it useful to refer to the following manuals for further reading in relation to Logs.