What does this section cover?
Navigating to Resource Requests
Foundation > Resource Scheduling > Manage Resource Requests
Explaining Resource Requests Fields
Name | Description |
---|---|
Number | A number which is generated automatically and is used to identify the Resource Request |
Requested by Unit | The Unit that is requesting the Resource |
Requested by User | The User that is requesting the Resource |
Requested Unit* | The Unit that is requested as a Resource |
Number of resources* | The number of required resources |
Description | A description of the Resource Request |
Requested One Time Service* | The one time service that the requested resource should provide |
Activity | The Activity for which the requested resource should be provided for |
From* | The start time and date of the period for which the Resource is Requested to be available Selected Slots : 01.12.2014 08:00-09:00 01.12.2014 09:00-10:00 From = 01.12.2014 08:00 |
To* | The end time and date of the period for which the Resource is Requested to be available Set once a resource request is saved. Selected Slots : 01.12.2014 08:00-09:00 01.12.2014 09:00-10:00 To = 01.12.2014 10:00 |
Life Cycle State* | Determines the state of the Resource Request which can be one of the following:
|
Requested Resource Plan Entry | The Resource Availability record which was requested for this Resource Request, in the case were the Resource Request was accepted. |
Reserved Resource Plan Entry | The Resource Availability record which was reserved for this Resource Request, in the case were the Resource Request was accepted. |
Creating & Saving, Validations & Restrictions
N/A
Creating a Resource Requests
- Search using the criteria available in the summary page
- From the top menu click on the NEW to open the Resource Requests data entry page
MAIN INFORMATION
- The following information, except Description, is automatically loaded based on the logged in user's characteristics
- Requested By Unit
- Requested By User
- Life Cycle State
- Description
- The following information, except Description, is automatically loaded based on the logged in user's characteristics
REQUEST INFORMATION
REQUESTED RESOURCES
Provide the required information
- Unit
- Number of Resources
REQUESTED ONE TIME SERVICE
Provide the required information
- Activity
- Service (for Activity)
- Job
- Service (for Job)
- From: to be loaded once the resources are selected through the Resource Request Plan
- To: to be loaded once the resources are selected through the Resource Request Plan
REQUEST PLAN ENTRY INFORMATION
- Click on AVAILABLE ENTRIES to search for and select available resources
- Click on AVAILABLE ENTRIES to search for and select available resources
From the Action Menu click on SAVE
LOG INFORMATION
The following information is automatically set by the system on saving the Resource Requests
Log information section keeps all the logging information related to the specific record
- Basic set of information available in all entities
- Created By User: The user that created the entity
- Created By Unit: The unit of the user that created the entity
- Updated By User: The user that last updated the entity
- Updated by Unit: The unit of the user that last updated the entity
- Date Created: The date the account was entity
- Date Updated: The date the account was last entity
- Basic set of information available in all entities
System Processing
On submitting the request, a resource request is created. The applicable Life Cycle States of the request are:
- Pending: This means that the resource is requested but not delegated, i.e. Does not affect Resource Availability
Confirmation is required for new requests - Accepted: This means that the resource requested is also delegated on the specific activity. i.e. Affects the Resource Availability
No confirmation is required for new requests
The Life Cycle State to be set on the requests is based in the Configuring Resource Scheduling Definitions where you can select to require confirmation or not.
If confirmation is not required then then the submitted resource request is automatically accepted. In that case the requested resource plan entry is automatically reserved.
If confirmation is required then the submitted resource request is set to pending. Manual processes exist to accept, reject or cancel submitted Resource Requests.
Related Areas
-
Configuring Resource Scheduling Definitions — Learn to configure Resource Scheduling Business Definitions that will determine the overall behaviour of Resource Scheduling
-
Managing Resource Plans — Learn to work with Resource Plans
-
Understanding Resource Scheduling — Understand the usage of Resource Scheduling within CRM.COM
-
Managing Resource Requests — Learn to work with Resource Requests
Popular Labels
- accounts-receivable
- accounts-receivable-admin
- accounts-receivable-advanced
- accounts-receivable-advanced-r7
- accounts-receivable-basics
- activities
- activities-admin
- activities-admin-r7
- activities-basics
- activities-basics-r7
- additive-discounts-admin
- additive-discounts-advanced
- additive-discounts-basics
- billing-application
- billing-engine
- communication-centre
- communications-advanced-r7
- conax-web-services-advanced
- conax-web-services-basics
- contact-information
- contact-information-admin-r7
- crm-application
- crm-application-r7
- customer-events-basics-r7
- dashboards-advanced
- finance-application
- financial-transactions-admin
- financial-transactions-admin-r7
- financial-transactions-advanced
- financial-transactions-advanced-r7
- foundation-application
- foundation-application-r7
- global
- inventory-management
- inventory-management-advanced
- inventory-management-basics
- inventory-management-basics-r7
- jobs
- jobs-admin
- jobs-admin-r7
- jobs-advanced
- jobs-basics
- jobs-basics-r7
- leads
- leads-admin
- leads-admin-r7
- network-management-basics
- network-management-basics-r7
- normal-billing-admin-r7
- normal-billing-r7
- normal-billing-run-admin
- normal-billing-run-basics
- notifications
- notifications-basics
- panaccess
- platform-advanced
- platform-basics
- prepaid-billing-basics
- prepaid-billing-r7
- price-plans
- products-admin-r7
- rated-billing-items-advanced
- rated-billing-items-basics
- reports-basics
- resource-scheduling-advanced
- rewards-admin-r7
- rewards-advanced
- rewards-advanced-r7
- rewards-basics
- rewards-basics-r7
- security-management
- security-management-advanced
- security-management-advanced-r7
- segmentation-basics
- service-requests-admin
- service-requests-admin-r7
- service-requests-advanced
- service-requests-advanced-r7
- subscription-actions-r7
- subscriptions
- subscriptions-advanced
- subscriptions-advanced-r7
- subscriptions-basics
- subscriptions-basics-r7
- udrs
- udrs-admin-r7
- usage-service-r7
- user-management
- user-management-basics
- vouchers
- vouchers-advanced
- vouchers-basics
- wallets
- wallets-admin
- wallets-advanced
- wallets-basics
- workflows-admin-r7
- workflows-advanced-r7
- workflows-r7
- zapier-basics-r7