AVAILABLE FROM CRM.COM R9.0.0
Table of Contents
Raising a Service Request Related to a Physical Good
Service Requests can be used to identify if a damaged Physical Good that requires replacement, is under warranty and whether it can be replaced for free or the customer will have to pay.
Note that you cannot add warranties to items using Service Requests; this can only be done via Jobs
Validations & Restrictions
| Action | Additional Information |
|---|---|
| Show Warranties |
|
| Calculate Coverage |
|
Calculating Warranty Coverage via Service Requests
- Follow the steps provided at Creating Service Requests
AFFECTED PRODUCTSSpecify the affected physical good:
If the installed item's warranty can still cover the installed item then the following related information is made available- Warranty Policy: Displays the item's related warranty name
Click on the link to view the warranty applied - Warranty expiration date :Displays when the item's warranty expires
- Warranty Policy: Displays the item's related warranty name
- Coverage Reason: Select the Coverage Reason from the drop down list
Covered: Once the reason is specified the coverage reason is set. The value can either be Yes or No
Proceed with providing the rest of the information required to create a Service Request as explained at Creating Service Requests
Related Areas
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Raising Service Requests for Physical Goods under Warranty — Learn to raise Service Requests to check the Warranty coverage of a Physical Good
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Viewing Applied Warranty Policies — Find out where to find information related to applied Warranty Policies
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Configuring Warranty Coverage Reasons — Learn to configure Warranty Coverage Reasons
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Understanding Warranty Policies — Understand the usage of Warranty Policies within CRM.COM
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Warranty Policies - Configuration Requirements — Find out what configurations should be performed before the CRM.COM Warranty Policies module is used
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Applying Warranty Policies to Physical Goods — Find out how Warranty Policies are applied on Physical Goods