AVAILABLE FROM CRM.COM R9.0.0
Table of Contents
Navigating to Coverage Reasons
FOUNDATION > WARRANTY POLICIES > SET UP WARRANTY COVERAGE REASONS
What are Coverage Reasons ?
Warranty Coverage Reasons are used to denote whether a physical good under warranty will be replaced with or without charge.
i.e. they provide reasoning on a physical good's replacements which justifies the physical good coverage by its related Warranty.
Multiple Coverage Reasons can be set up and be related to multiple Warranty Policies.
Allowed Coverage reasons are used when setting up Warranty Policies and later on used when a physical good under warranty needs to be replaced.
On selecting a coverage reason (either via Swap Subscription Installed Item Jobs or Service Requests), the system will automatically decide if the good is covered by the warranty or not, based on the selected coverage reason.
Creating, Editing & Deleting Validations & Restrictions
| Action | Restrictions | Additional Information |
|---|---|---|
| Create | Mandatory Fields must be specified | |
| Edit | N/A | |
| Delete | Can be deleted as long as:
| Deleted Warranty Coverage Reasons are still on the various related entities (i.e. Jobs, Service Requests and Installed Items Change History). |
Coverage Reasons attributes
Name | Description |
|---|---|
| Name * | The Warranty Coverage Reason name |
| Alternative Code * | The Warranty Coverage Reason alternative code |
| Description | The Warranty Coverage Reason description |
Log Information | Includes the standard log information |