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Raising a Service Request related to an Installed Item with a warranty

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AVAILABLE FROM CRM.COM R9.0.0

What does this section cover? 

Raising a Service Requests with an Installed Item with a warranty

CRM.COM allows you to create Service Request and specify items that are affected.

In case that the item has a warranty then the system will automatically identify the warranty and make it available to the user. 
Note that you cannot create warranties using Service Requests; this can only be done via Jobs: Applying Warranty Policies to Physical Goods.
Service Request are used to provide you with information as to whether the installed item is covered by a Warranty or not. 

Validations & Restrictions

ActionAdditional Information
Show Warranties 
  1. Available only when:
    1. The service request's affected physical good is an installed item which has a valid warranty, i.e the Warranty Policy has not yet expired.

Raising a Service Request for an installed Item and calculating Warranty's Coverage

  1. Follow the steps provided at Creating Service Requests
    AFFECTED PRODUCTS

    1. Specify the affected physical good:
      If the installed item's warranty can still cover the installed item then the following related information is made available

      1. Warranty: Displays the item's related warranty name.
        Click on the link to view the warranty applied
      2. Warranty expiration date :Displays when the item's warranty expires. 
      3. Coverage reason:  The list of all available coverage reasons available based on the Warranty Policy's configuration.
        Select one of the Coverage reasons 

      4. Covered: Once the item is specified, the field is empty. The value is calculated once the coverage reason is set

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