Using Subscriptions - r15

Owned by Persia Xenopoulou (Deactivated)
Last updated: Mar 28, 2019

Subscription Action Classification

Action Classifications are user defined and are used to describe why a subscription action has been performed. Classifications can be used when executing a subscription action. Refer to Subscription Actions for more information.



Recommended additional setup


In addition to the Subscription-specific settings the following must be configured for the Subscriptions to operate.

Products: Products added to subscriptions fall into two categories:

  1. Termed, usage or one-time based services, such as TV channels, film, and broadband services.
  2. Hardware items that are necessary for the provision of services, such as decoders or modems.

Once you configure the products, add them to the subscription type and define their dependencies and restrictions. View Products for more information.

Price plans: Price plans are catalogs of billable products (except usage services) with their applicable charges. Once the products and their rates are included in a plan, the plan is added to the appropriate billing term scheme. View Price Plans for more information.

Usage service catalogs: Usage service catalogs are used instead of price plans, for services billed based on their use, such as telephony or data. View Usage Service Catalogs for more information.

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Using Subscriptions

Billing / Subscriptions / Manage Subscriptions




Creating a subscription

To register a new subscription, navigate to Manage Subscriptions and click on NEW. To create a subscription the following information must be provided

  • An accounts receivable is required against which bills will be issued and the payments for the subscription will be made
  • The subscription type which will provide information associated to the services and hardware allowed to be added to the subscription
  • The billing term scheme which will provide the billing rules
  • The termed services the customer subscribed to
  • Optional
    • The hardware (installed items) such as the Set Top Box provided to the customer
    • Additional one off expenses such as start up or installation fees

Subscription Life Cycle States


The life cycle state of a subscription indicates its operational condition and the state of each service of the subscription dictates whether it is subject to billing. A subscription can have the following life cycle states:

  • Draft: the subscription is new and not yet activated
  • Effective: the subscription is active
  • Not Effective: the subscription services are disconnected
  • In Resting: the subscription has been put on hold for a predefined period
  • Regretted: indicates the reversal of a subscription decision shortly after the subscription was activated
  • Replaced: the subscription has been replaced
  • Cancelled: the subscription is no longer in operation
  • Short-Term Effective: the subscription is activated for a short predefined period
  • Short-Term Not Effective: the subscription is deactivated for a short predefined period.

Using actions to modify subscriptions

Subscriptions actions are available from the subscription Data Entry page and are used to apply business changes on subscriptions. Some of the available actions include activation, deactivation, putting a subscription to rest, modifying contract details and adding services or hardware.

Actions are grouped into three categories:   

  • Subscription Service Related Actions
  • Subscription Installed Items Related Actions 
  • Subscription Related Actions

Refer to Subscription Actions for more information.