Security and Foundation Business Features

Security

Security allows the setup of policies governing access and actions permissions to CRM.COM system features, ranging from creating API keys for client-external applications to setting up user roles and inviting users.

Security settings cover all organisations of the CRM.COM Business Network structure (e.g., Cloud Operator, Business, Merchant/Service Provider).

User Roles

User Roles are a group of permissions assigned to users and define users' access throughout the CRM.COM Platform (e.g. manage Contacts, configure Reward Offers, manage product catalogues).

• Admin role: Upon creation of an organisation (e.g. Merchant/Service Provider), an Admin role with full access permissions granted is automatically created. Such a User Role is assigned to each user who registers an Organisation.

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Events and Logs

Events are business events (register contact, new purchase), and logs are technical records (API request and response) that are logged and can be checked by key users.