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Attributes
An * indicates a field is mandatory.
Name | Description |
|---|---|
| Main Information | |
| Number | An auto-generated number that uniquely identifies the Customer Event. |
| Classification | The classification of the Customer Event which is optionally specified during the creation of the Event. Only Customer Event Classifications which are related with the specified Customer Event Type are included in the list of available Customer Event Classifications. |
| Life Cycle State | The Life Cycle State of the Customer Event which can be 'Posted' or 'Cancelled'. |
| Performed By Unit* | The Unit that initiated the Customer Event. i.e. Represents the Merchant who initiated the Event. |
| Performed Date* | The date on which the Customer Event was performed. |
| Description | A description of the Customer Event. |
| Process Immediately | Determines whether the Customer Event should be processed immediately by various business processes, or not. Not processed immediately is the default. Process Immediately will be selected (checked) and set to Read-only, if the specific Customer Event Type has been defined through the 'Active' Customer Events Definition. |
| Purchase Customer Event* | The Purchase Customer Event which the specified Spend Request is used to settle. Participants can redeem their Awards by making a purchase (Purchase Customer Event). The amount of the purchase will be deducted from their awarded points. |
Spend Amount (Mandatory On Conditions) AVAILABLE FROM CRM.COM R9 | The amount that should be spent by the requested Customer Event. This information is applicable and mandatory if it is enabled through the Spend Request rules of the 'Active' Customer Events Definition. In this case, the Spend Amount defaults to the Total Purchase Customer Event Amount but can be edited by users. |
Instant Spend AVAILABLE FROM CRM.COM R10.0.0 | Informs whether the Spend Request Customer Event was created instantly as a result of an instant spend Reward Offer. Instant Spend is a Read-only field set by the System. |
External System AVAILABLE FROM CRM.COM R10.0.0 | Defines the third party system that generated the Customer Event and can only be set by the WEB APIs. |
External System Reference Number AVAILABLE FROM CRM.COM R10.0.0 | A reference number for the Customer Event that uniquely identifies the Event in the External System and CRM.COM. |
| Spend Transaction | |
| Spend Transaction | A transaction that may be created by the System based on the Spend Request and related Purchase Customer Event. Rules that may apply to the creation of the Reward Spend Transactions are configured in the Customer Event Definition. |
| Log Information | |
| Log Information | The standard set of Log Details information available in all entities. |
Related Areas
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Financial Achievement Customer Event — View Financial Achievement Customer Event Attributes
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Financial Statement Customer Event — View Financial Statement Customer Event Attributes
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Configuring Customer Event Classification — Learn to configure Customer Event Classifications
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Managing Customer Events — Learn to work with Customer Events
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Understanding Customer Events — Understand the usage of Customer Events within CRM.COM
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Configuring Customer Events Definition — Learn to configure Customer Events Business Definitions that will dictate the overall behaviour of Customer Events
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Spend Request Customer Event — View Spend Request Customer Event Attributes
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Achievement Customer Event — View Achievement Customer Event Attributes
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Web Customer Event — View Web Customer Event Attributes
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Purchase Customer Event — View Purchase Customer Event Attributes
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Referral Customer Event — View Referral Customer Event Attributes
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Social Media Customer Event — View Social Media Customer Event Attribute