AVAILABLE FROM CRM.COM R9.0.0

Jobs
- Available as an Advanced filter in Summary Page
- Available in the Requested Physical Goods section in Data Entry Pages (Only if applicable)
Service Requests
- Available as an Advanced filter in Summary Page
- Available in the Affected Physical Goods section in Data Entry Pages (Only if applicable)
Installed Items
- Available as an Advanced filter in Summary Page
- Available in the Warranty Policy section in Data Entry Pages (Only if applicable)

Viewing Warranty Policies via Jobs

Warranty Policy Related Fields in Jobs

The information is available under: Physical Goods > Requested Subscription Physical Goods tab and only for Swap Subscription Installed Item Jobs

Field name	Description
Warranty Policy	Displays the item's related warranty name (Link to the Warranty Policy)
Warranty expiration date	Displays when the item's warranty expires
Coverage reason*	Displays the coverage reason
Covered	Displays whether the item is covered (Yes /No)

Viewing Warranties Policies via Service Requests

Warranty Policy Related Fields in Service Requests

The information is available under: Physical Goods > Affected Physical Goods tab

Field name	Description
Warranty Policy	Displays the item's related warranty name (Link to the Warranty Policy)
Warranty expiration date	Displays when the item's warranty expires
Coverage reason*	Displays the coverage reason
Covered	Displays whether the item is covered (Yes /No)

Viewing Warranties via Installed Items

Warranty Policy Related Fields in Installed Items

WARRANTY APPLIED TO INSTALLED ITEMS

The information is available under: Warranty Policy tab and only when the installed item has a warranty policy; even if this policy has expired

Field name	Description
Warranty Policy	Displays the item's related warranty name. (Link)
Warranty expiration date	Displays when the item's warranty expires.
Warehouse issue date	Indicates the stock out warehouse transaction date which was used to apply the installed item's warranty

Additional information is available for items that have been swapped (replaced) by a new installed item via the Swap Subscription Installed Item job. These applies either for items that are moved back to a warehouse after replacement or remain on the customer.
For more information check Warehouse movements in Applying Warranty Policies to Physical Goods

The information is available under: Change History tab

Field name	Description
Coverage reason	The coverage reason that was defined when the installed item was replaced through a job
Warranty Policy	Displays the item's related warranty name - the warranty that was used during replacement

Viewing Applied Warranty Policies via Dashboards & Reports

Information related to applied warranties is also available via dashboards and reports.

Follow the links below for more detailed information

Dashboards
- Service Requests per Coverage Reason per Month Stacked Bar
- Jobs per Coverage Reason per Month Stacked Bar
Report
- Warranty Policies for Physical Goods

Related Areas

Page:

Raising Service Requests for Physical Goods under Warranty — Learn to raise Service Requests to check the Warranty coverage of a Physical Good
Page:

Viewing Applied Warranty Policies — Find out where to find information related to applied Warranty Policies
Page:

Configuring Warranty Coverage Reasons — Learn to configure Warranty Coverage Reasons
Page:

Understanding Warranty Policies — Understand the usage of Warranty Policies within CRM.COM
Page:

Warranty Policies - Configuration Requirements — Find out what configurations should be performed before the CRM.COM Warranty Policies module is used
Page:

Applying Warranty Policies to Physical Goods — Find out how Warranty Policies are applied on Physical Goods

Table of Contents

Applied Warranty Policies