AVAILABLE FROM CRM.COM R9.0.0

What does this section cover?

What are Coverage Reasons ?

Warranty Coverage Reasons define whether a Warranty Policy can cover a traceable physical good or not, i.e. they provide reasoning on an installed item's replacements which justifies the installed item's coverage by its related Warranty.
Multiple Coverage Reasons can be set up and be related to multiple Warranty Policies.

Allowed Coverage reasons are used when setting up Warranty Policies.
On selecting an installed item which is under warranty (either via Jobs or Service Requests), the system will automatically decide if the item is covered by the warranty or not, based on the selected coverage reason.
If the selected coverage reason is set as one that provides coverage then the item will be covered.

Creating, Editing & Deleting Validations & Restrictions

Action

Restrictions

Additional Information

Create

Mandatory Fields must be specified

Edit

N/A

Delete

Can be deleted as long as:

they are not included in a Warranty Policy's configuration.

Deleted Warranty Coverage Reasons are still on the various related entities (i.e. Jobs, Service Requests and Installed Items Change History).

Coverage Reasons attributes

Name	Description
Name *	The Warranty Coverage Reason name
Alternative Code *	The Warranty Coverage Reason alternative code
Description	The Warranty Coverage Reason description
Log Information	Includes the standard log information

Defining your own Coverage Reasons tailored to your company's needs

Navigate to FOUNDATION > WARRANTY POLICIES > SET UP WARRANTY COVERAGE REASONS
Either search for an existing one or from the Top Menu click on NEW
MAIN INFORMATION
1. Name: Provide a name
2. Alternative Code: Provide an Alternative Code
3. Description: Provide a description
LOG INFORMATION
Log information section keeps all the logging information related to the specific record
- Basic set of information available in all entities
  - Created By User: The user that created the entity
  - Created By Unit: The unit of the user that created the entity
  - Updated By User: The user that last updated the entity
  - Updated by Unit: The unit of the user that last updated the entity
  - Date Created: The date the account was entity
  - Date Updated: The date the account was last entity
From the Actions Menu click on SAVE

Deleting Coverage Reasons

Search for the entity that you would like to delete
Visit Using Summary Pages to find out how you can search using CRM.COM Summary Screens
Click on the link of the record you would like to delete, to be transferred to the Data Entry page
From the actions menu click on "DELETE"
The entity will be deleted given that the validations are satisfied

Related Areas

Page:

Raising Service Requests for Physical Goods under Warranty — Learn to raise Service Requests to check the Warranty coverage of a Physical Good
Page:

Viewing Applied Warranty Policies — Find out where to find information related to applied Warranty Policies
Page:

Configuring Warranty Coverage Reasons — Learn to configure Warranty Coverage Reasons
Page:

Understanding Warranty Policies — Understand the usage of Warranty Policies within CRM.COM
Page:

Warranty Policies - Configuration Requirements — Find out what configurations should be performed before the CRM.COM Warranty Policies module is used
Page:

Applying Warranty Policies to Physical Goods — Find out how Warranty Policies are applied on Physical Goods

Configuring Warranty Coverage Reasons