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Find out about Deactivate SubscriptionUse Deactivate Subscription, to disconnect all Effective Subscription Services |
When to use Deactivate Subscription
Use Deactivate Subscription is used to stop sending to disconnect all Effective Subscription Services.
Disconnection can optionally pause Billing as well as stop the transmission of signals to the customersubscriber's STB for all of the subscribed services.
TV, depending on the provisioning distributor of the Services.
View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.
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Deactivate Subscription Information| Action can be scheduled | 
Preview Rate AvailableBehavior | Behaviour Code | DEACTIVATESUBSCRIPTION | Business Classification Code |
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|  | DEACTIVATESUBSCRIPTION | DEACTIVATESUBSCRIPTION |
Restrictions & Validations
| Action | Validations | Restrictions | System Processing |
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| Deactivate Subscription | subscription - Subscription should be owned by an
active | | subscription should have an effective billing term instance- The action Action is available only if the subscription has one of the following Life Cycle States:
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Executing Deactivate Subscription
Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONSSearch for the Subscription you are looking for, using the criteria sectionClick on the Subscription number to go to the Data Entry page of the subscriptionOn the left hand side of the screen you can see the ACTION PANELClick on Subscription Related Actions to expand Find the action you would like to execute and click on the link to open the action details in a modal window
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EXISTING SUBSCRIPTION SERVICES
Provides an overview of the existing subscription services
EXISTING SUBSCRIPTION INSTALLED ITEMS
Provides an overview of the existing subscription installed items
UNSETTLED BILLS
- Provides an overview of any Bills related to the subscription and have not yet been settled
SUBSCRIPTION ACTION DETAILS
Classifications: Select Action Classification, which essentially is the business classification code for actions that for the same behavior code have multiple business classification
Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour codeSub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
Classification, Action Type and Sub Action type are visible only if applicablePerformed By User : Search and add the user that logs the action
If you leave empty then the Logged in user will be setPerformed Date: Click on the calendar icon and select date and time
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Scheduling Subscription action - Global | Scheduling Subscription action - Global | Click on "SUBMIT"
Action will be validated as provided in the section below and submitted if validations are passed| Anchor |
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processing | processing | System ProcessingOnce the action is submitted the following changes will be carried out by the system:
Subscription life cycle state is set to Not EffectiveLife cycle state of all subscription services which are in state effective, are set to Not EffectiveBillable period start dates and billing effective dates are set based on billing term schemeBinding end and allowed cancel date extensions are applied based on billing term schemeBilling directive is set based on the additional billing directions specified on the active billing term definitions- Subscription is an 'Effective' Life Cycle State.
| - Subscription Life Cycle State is set to 'Not Effective'.
- Life Cycle State of all Subscription Services which are in an 'Effective' state are set to 'Not Effective'.
- Billable Period Start Dates and Billing Effective Dates are set based on the Billing Term Scheme.
- Binding End and Allowed Cancel Date extensions are applied based on the Billing Term Scheme.
- Billing Directive is set based on the additional Billing directions, specified on the 'Active' Billing Term Definitions.
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