Managing Logs
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Logs are actions triggered in CRM.COM provides the ability to display all by either a Contact using a front-end device, a system user from the back-end system, an integrator or a system process. Log files can be viewed and analysed; they contain technical and processing information regarding a particular event that has occur. Details regarding associated with an event which has occurred in the system. Details relating to the specific occurrence of an event are also logged - in terms of failure or pass status successful/unsuccessful completion, as well as information specific to executing the occurrence event - in the form of API requests and responses responsible for executing an event. |
API logs are displayed on the crm application.
To view logs Logs navigate to Platform > logs from the main menu on the left-hand - side of the screen.
On this screen one will be able to view the following:
the status of the response API.
By default, only today’s logs are displayed. Apply a filter to view logs submitted within a different time frame.
The summary Log screen provides basic details of the Log, i.e.
The status of the API response
The call method of the API (POST/PUT).the API url.
The actual API URL endpoint
The date that the event correlating to this log occuredoccurred
Select a Log to see its details.
Log Details
Viewing a Log
When a Log entry is selected, additional information is provided.
The following content is displayed in the detailed log view:
status: the status relating to the response of Status - Indicates whether the API request response was successful or not.source : the url
Source - The URL associated with the API call .
ID : the - The unique API ID . submitted date: the
Submitted Date - The date and time that the API request was submitted .
IP Address: the - The IP address from where the request was submitted .
API version: the - The specific version of this the API .
Request and Sent / Response : Received - The exact API request and response that was submitted and returned .
Settings
None.
Reference Material
You may also find it useful to refer to the following manuals for further reading in relation to Logs.
Events
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