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Find out about Cancel Services |
What does this section cover?Use Undo Services to remove all or selected Draft Termed Services |
When to use Remove Services -
RegretUndo Add Service
Undo Add Service is to be used when a service has been mistakenly added on the subscription and it has not yet been activated, i.e. the life cycle state is still draft.used to remove 'Draft' Termed Services that have mistakenly been added to a Subscription.
View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.
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The Action can be applied to all or to a selection of Subscription Services. |
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Remove Services - Regret
Restrictions & Validations
| Action | Validations | Restrictions | Additional Information | Remove Services - System Processing |
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Undo Add Service | - The subscription and subscription services Subscription Services are in life cycle state:
| The action - a 'Draft' Life Cycle State.
| - The 'Action' is available only if the subscription has Subscription is in one of the following Life Cycle States:
- Draft
- Effective
- Not Effective
- In resting
- Short Term Effective
- Short Term Not Effective
| If Subscription service Service has any scheduled actions, Actions scheduled for after the undo, then they are deleted |
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Executing Remove Services - Regret
Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONSSearch for the Subscription you are looking for, using the criteria sectionClick on the Subscription number to go to the Data Entry page of the subscriptionOn the left hand side of the screen you can see the ACTION PANELClick on Subscription Service Related ActionsFind the action you would like to execute and click on the link to open the action details in a modal window
Image RemovedCLASSIFICATION
- Select: UNDO ADD SERVICE
APPLY ON
- All Services: Will automatically check all the services and add them under Subscription Services to be Removed
- Specific services: Check the services you would like to Stop.
PREVIEW ACTION PANEL
Subscription Services to be Removed
Provides an overview of the services selected to be removed
SUBSCRIPTION ACTION DETAILS
Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour codeSub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
Action Type and Sub Action type are visible only if applicablePerformed By User : Search and add the user that logs the action
If you leave empty then the Logged in user will be setPerformed Date: Click on the calendar icon and select date and time
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Scheduling Subscription action - Global | Scheduling Subscription action - Global | Click on SUBMIT
Action will be validated as provided in the section above and submitted if validations are passed| Anchor |
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processing | processing | System ProcessingOnce the action is submitted the following changes will be carried out by the system:
Specified subscription services are removedThe distribution of the specified subscription services and their related provisioning distributors is removedProvisioning distributors are removed, if there are no other subscription services or installed items distributed on themSubscription service life cycle state history is set to removeAny scheduled actions, scheduled | . | - Specified Subscription Services are removed.
- Provisioning Distributors that are no longer distributing any Subscription Services or Installed Items are removed.
- Subscription Service Life Cycle State History is set to Removed.
- Any Actions scheduled for after the cancellation are deleted.
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