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Back to Subscriptions Main Page

Excerpt
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Find out about Use Cancel Services

What does this section cover?

to disconnect and remove Termed Services

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Table of Contents

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When to

use Stop

use Remove Services - Cancel

Cancel Service is to be used when a service Termed Service is no longer required by the subscriber and he wishes they wish to remove it from his subscription.Depending on your company's business rules is up to you to decide whether you will allow the cancelling of subscription services or any additional penalties to be imposed. Visit  billing term definitionstheir Subscription. When Subscription Services can be cancelled and whether penalties are applied is up to the organisation offering the Services, subject to its business rules. 

The Cancel Service Action is a child of the Cancel Subscription Action. The difference between the two Actions is that while Cancel Subscription is automatically applied to ALL Subscription Services, Cancel Service provides the option to apply the cancelling to specific Subscription Services.

Note

View Billing Term Definition for more information on validations and penalties that can be

set

applied on the Cancel

service

Service and Cancel Subscription

actions.Cancel Service is a child of Cancel Subscription action. The difference between the 2 actions is that the Cancel Subscription action will be automatically imposed to all the subscription's services, while Cancel Service provides you with the option to apply the cancelling only to specific subscription services

Actions.

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action.  Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

Note

The Action can be applied to ALL or to a selection of Subscription Services.

 REMOVE SUBSCRIPTION SERVICESImage Added

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schedule

Stop Services

Subscription Action Information

(tick)REMOVESERVICE
Action can be scheduledPreview Rate AvailableBehavior Behaviour CodeBusiness Classification CodeCNCELSERVICE
 
(tick)(tick)REMOVESERVICECANCELSERVICE

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validations
Restrictions & Validations

  • Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
  • Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
    Action Type and Sub Action type are visible only if applicable
  • Performed By User : Search and add the user that logs the action 
    If you leave empty then the Logged in user will be set

  • Performed Date: Click on the calendar icon and select date and time

    • SCHEDULING INFORMATION

    Include PageScheduling Subscription action - GlobalScheduling Subscription action - Global
  • Click on "SUBMIT"
    Action will be validated as provided in the section above and submitted if validations are passed
    • AnchorprocessingprocessingSystem Processing

    Once the action is submitted the following changes will be carried out by the system:

  • Specified subscription services are removed
  • The distribution of the specified subscription services and their related provisioning distributors is removed
  • Provisioning distributors if there are no other subscription services or installed items distributed on them are removed
  • Specified subscription services life cycle state is set to Cancelled
    • Subscription life cycle state is set to NoT Effective if no other services
    Start The action
    ActionValidationsRestrictionsAdditional InformationSystem Processing
    Cancel Service
    • The subscription should be Subscription is owned by an active accounts receivable
    • The subscription should have an effective billing term instance
    • The rules defined in the active subscription definitions are not violated
    • Subscription restrictions are not violated
      • Subscription service 'Active. Accounts Receivable.
    • Active Subscription Definition Rules are observed.
      • General and Distributor specific Subscription Service restrictions and dependencies are not violated
      • Subscription service per distributor restrictions and dependencies are not violated
      • Subscription installed item observed.
      • General and Distributor specific Installed Item restrictions and dependencies are not violatedobserved. 
    • Subscription installed item per distributor restrictions and dependencies are not violated
    • The rules defined in the active billing term definitions are not violated
      • Cancellation outside binding or during binding rules are not violated
    • Type Rules are observed. 
      • Cancellation outside or during bindingRulesareobserved. 
    • The Action is available only if the subscription service has Subscription Service is in one of the following Life Cycle States:
      • Effective
      • Not Effective
      • In resting
      • Short Term Effective
      • Short Term Not Effective

     

     

    • If
    Subscription service
    • theSubscription Service has any Actions scheduled
    actions, scheduled
    • for after the cancellation,
    then
    • they are deleted

     

    Executing Stop Services

  • Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
  • Search for the Subscription you are looking for, using the criteria section
  • Click on the Subscription number to go to the Data Entry page of the subscription
  • On the left hand side of the screen you can see the ACTION PANEL
  • Click on Subscription Service Related Actions
  • Find the action you would like to execute and click on the link to open the action details in a modal window
    REMOVE SUBSCRIPTION SERVICESImage Removed

  • CLASSIFICATION

    1. Select: CANCEL SERVICE

  • APPLY ON

    1. All Services: Will automatically check all the services and add them under Subscription Services to be Removed
    2. Specific services: Check the services you would like to Stop.

    • PREVIEW ACTION PANEL

    Subscription Services to be Removed

     Provides an overview of the services selected to be deactivated

    SUBSCRIPTION ACTION DETAILS

    • .
    • Specified Subscription Services are removed.
    • Provisioning Distributors that are no longer distributing any Subscription Services or Installed Items are removed.
    • Specified Subscription Services Life Cycle State is set to 'Cancelled'.
    • Subscription Life Cycle State is set to 'Not Effective' if no other Services exist
    • Cancellation penalties are applied as specified on the
    active billing term definitionsAny scheduled actions,
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