Managing Logs
To view or create an Integration, navigate to Platform > Integrations| Info |
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Logs are actions triggered in CRM.COM provides the ability to integrate with a variety of third party tools. Integrations are simple to configure regardless of the third party tool's implementation. Allow ample time to setup your integrations as in some cases you will need to complete a registration procedure first. |
Integration points with the third party systems are triggered based on various events performed by an organisation, a portal or an app, and are triggered by the event handler. Integration is performed on condition that the third party tool is successfully configured and enabled in CRM.COM.
by either a Contact using a front-end device, a system user from the back-end system, an integrator or a system process. Log files can be viewed and analysed; they contain technical and processing information associated with an event which has occurred in the system. Details relating to the specific occurrence of an event are also logged - in terms of successful/unsuccessful completion, as well as information specific to executing the event - in the form of API requests and responses. |
To view Logs navigate to Platform > logs from the main menu on the left-hand - side of the screen.
Available Integrations
Address Registry
Google Places - used for searching and selecting correct address locations with lat long coordinates for both Contact addresses and organisation locations.
Analytics
Mixpanel - analytics tool useful for collecting data to build custom reports, and measure user engagement
Communications
Firebase - used for sending in-app push notifications
SMPP - sms service provider, required for text message communications
SMTP - email service provider, for sending communications via email
Twilio - text messaging communication channel
WhatsApp - text messaging communication channel
Marketing
Mailchimp - marketing platform to manage and talk to your Contacts
Payment Gateways
JCC - Cypriot payment systems platform
JCC Merchant - integration for registered JCC merchants
Settle. - payment systems platform
Point of Sale (POS)
Twinsoft - POS software provider
Remember that your integrations must be enabled once they have been configured, otherwise they will be considered inactive.
Get in touch with CRM.COM if you need assistance with your integrations.
By default, only today’s logs are displayed. Apply a filter to view logs submitted within a different time frame.
The summary Log screen provides basic details of the Log, i.e.
The status of the API response
The call method of the API (POST/PUT).
The actual API URL endpoint
The date that the event occurred
Select a Log to see its details.
Viewing a Log
When a Log entry is selected, additional information is provided.
The following content is displayed in the detailed log view:
Status - Indicates whether the API request response was successful or not
Source - The URL associated with the API call
ID - The unique API ID
Submitted Date - The date and time that the API request was submitted
IP Address - The IP address from where the request was submitted
API version - The specific version of the API
Request Sent / Response Received - The exact API request and response that was submitted and returned
Settings
None.
Reference Material
You may also find it useful to refer to the following manuals for further reading in relation to Logs.
Automations
Events
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