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Excerpt
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Find out about award rewards transactions

What does this section cover?

Learn to work with Award Transactions

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Table of Contents

Table of Contents
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What is Award Rewards

Navigating to Award Transactions

Info

REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS

Using Award Transactions

Award Rewards Transactions are used to award a Rewards Participant , for a specific amount sum of money that was provided by a reward offerfrom a Reward Offer, and credit the Rewards Participants wallet for Participant's Wallet with that specific amount (if so defined by the Wallet Definition).
Award Rewards Transactions are automatically created when a Rewards Run Definition is submitted.Transaction cannot be manually created.  They are generated by the execution of the Rewards Run Definition or by the submission of a Customer Event.

  • Navigate to Award Transaction  and explore existing records via the Summary page. 
  • Click on the link (name or number) of the record of your interest to enter the Data Entry page and see more detail. 
  • Use BACK to return to the Summary page
  • Click on ACTIONS to discover other possibilities available for Award Transaction .

Check the Validations & Restrictions Table below for a list of available Actions when working with Award Transaction  including each Action's related restrictions, validations as well as additional information.  View the Attributes Table for a comprehensive description of the Award Transaction fields.

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Validations & Restrictions

ActionRestrictionsValidationsAdditional Information
Create
  • Cannot be manually created
  • Not Applicable
award reward transactions
  • Award Transactions"
cause
  • , in
the active wallet definition's causes crediting wallet is enabled then a wallet credit transaction
  • the "Active Wallet Definition's Causes Crediting Wallet" is 'Enabled', then a Wallet Credit Transaction is also created and associated with the
award reward transaction
  • Award Transaction. The products, date and time, and Unit/Group that are specified in the related
reward offer
  • Reward Offer's
spend conditions
  • Spend Conditions, are used to set the
credit wallet transaction
  • Credit Wallet Transaction's allotments.
Visit 

Validations & Restrictions

Validations
Action
  • .
Edit
  • Cannot be edited
  •  NotApplicable
  • Not Applicable
Delete
  • Cannot be deleted
  • NotApplicable
  • Not Applicable
Cancel
  • Award Transaction life cycle state is Effective's Life Cycle State is 'Posted'
 
  • If the "On Cancelling Award Reward transactionsTransactions" cause, in the active wallet definition's causes voiding wallet transactions is enabled 'Active Wallet Definition's Causes Voiding Wallet Transactions' is 'Enabled' then, each wallet transaction Wallet Transaction which is related with the award reward transaction to the Award Transaction will be voided as well.

View Award Rewards Transactions

  • Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
  • Search for the Award Transaction
  • Click on the number/name of the record you would like to access, to go to the Data Entry page
  • The following information is available:

  • MAIN INFORMATION

    1. Rewards Participant:
      1. Number - Contact Information
    2. Reward Offer
    3. Amount
    4. Status
      colourRed
      titleAVAILABLE FROM CRM.COM R9
       Awarded Amount Expiration Date:       Defines the date up until which the reward participant can spend the amount awarded through the Award Transaction. The awarded amount will no longer be available for spending after this expiration date. 
    5. Life Cycle State
      VIEWING AWARD TRANSACTIONSImage Removed

  • AWARDED EVENTS

    1. The rewarded events consist of one of the following:
      • Subscription
      • Contact information
      • One or more customer events
    2. Wallet Transaction Number, if a wallet transaction is created

    • COMMUNICATIONS

    Include PageViewing Communications related to a record - GlobalViewing Communications related to a record - Global

    LOG INFORMATION

    Include PageLog Information - GlobalLog Information - Global

    Cancel Award Rewards Transactions

  • Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
    • Search for

     

    Anchor
    attributes
    attributes
    Attributes

    An * indicates a field is mandatory.

    Name

    Description

    Main Information
    NumberAn auto-generated number that uniquely identifies each Award Transaction
    AmountThe amount awarded by the Award Transaction
    Rewards ParticipantThe Rewards Participant which is awarded
    Reward OfferThe Reward Offer that is awarded
    Life Cycle StateThe Life Cycle State of the Award Transaction which can be 'Posted' or 'Cancelled'
    Contribution Percentage
    Status
    colourGreen
    titleAvailable from CRM.COM R10.0.0
    		The Contribution Percentage (of the Awarded Amount) to be paid by the Participating Merchant to your business.
    Contribution Amount
    Status
    colourGreen
    titleAvailable from CRM.COM R10.0.0
    		The amount to be paid by the Participating Merchant to your business calculated based on the Award Transaction Amount and Contribution Percentage 
    Expiration DateDate by which the awarded amount is no longer available for spending (If not already spent).

    Rewarded Events

    The events that cause Award Transaction, of which there must be at least one

    Rewarded Customer Events A list of Customer Events rewarded by the specific Award Transaction
    Rewarded SubscriptionThe Subscription awarded by the specific Award Transaction
    Rewarded Contact InformationThe Contact Information that was awarded by the specific Award Transaction
    Wallet TransactionThe credit Wallet Transaction that was generated for this Award
    Communications
    CommunicationsCommunicationsrelated to the Award Transaction
    Log Information

    Log Details

    The standard set of Log Details information available in all entities  

     

    Additional Actions for Award Transactions

    Cancelling Award Expiration Transactions

    1. Navigate to AWARD TRANSACTIONS
    2. Search for the Award Transaction
    3. Click on the number/name of the record you would like to access, to go to the Data Entry page
    4. From the Action Menu click on ACTIONS > CANCEL AWARD TRANSACTION
    CANCEL AWARD TRANSACTIONSImage Removed
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