Managing Logs
To view or create an Integration, navigate to Platform > Integrations| Info |
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CRM.COM provides the ability to integrate with a variety of third party tools. Integrations are simple to configure regardless of the third party tool's implementation. Allow ample time to setup your integrations as in some cases you will need to complete a registration procedure first. |
Integration points with the third party systems are triggered based on various events performed by an organisation, a portal or an app, and are triggered by the event handler. Integration is performed on condition that the third party tool is successfully configured and enabled in CRM.COM.
display all technical and processing information regarding a particular event that has occur. Details regarding the specific occurrence of an event in terms of failure or pass status as well as information specific to the occurrence in the form of API requests and responses responsible for executing an event. |
API logs are displayed on the crm application.
To view logs navigate to Platform > logs from the main menu on the left-hand-side of the screen.
Available Integrations
Address Registry
Google Places - used for searching and selecting correct address locations with lat long coordinates for both Contact addresses and organisation locations.
Analytics
Mixpanel - analytics tool useful for collecting data to build custom reports, and measure user engagement
Communications
Firebase - used for sending in-app push notifications
SMPP - sms service provider, required for text message communications
SMTP - email service provider, for sending communications via email
Twilio - text messaging communication channel
WhatsApp - text messaging communication channel
Marketing
Mailchimp - marketing platform to manage and talk to your Contacts
Payment Gateways
JCC - Cypriot payment systems platform
JCC Merchant - integration for registered JCC merchants
Settle. - payment systems platform
Point of Sale (POS)
Twinsoft - POS software provider
Remember that your integrations must be enabled once they have been configured, otherwise they will be considered inactive.
Get in touch with CRM.COM if you need assistance with your integrations.
On this screen one will be able to view the following:
the status of the response API.
the method call of the api (POST/PUT).
the API url.
The date that the event correlating to this log occured.
Log Details
The following content is displayed in the detailed log view:
status: the status relating to the response of whether the request was successful or not.
source : the url associated with the API call.
ID : the unique API ID.
submitted date: the date and time that the API request was submitted.
IP Address: the IP address from where the request was submitted.
API version: the specific version of this API.
Request and Response: The exact API request and response that was submitted and returned.
Settings
None.
Reference Material
You may also find it useful to refer to the following manuals for further reading in relation to LogsEvents.
Automations
TABLE OF CONTENTS
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