service_request_response_parameters

 service_request_response parameters object data

Name

Type

Description

category_identifier

(mandatory)

Response Category Identifier

The category of the provided response. The allowed response category identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the service request response category

name

(semi-optional)

String

The name of the service request response category

code

(semi-optional)

String

The code of  the service request response category

responded_by_identifier

(mandatory)

User Identifier

The user that provided the response. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

response_date

(mandatory)

DateThe date that the response was provided

description

(optional)

StringA description of the provided response

accepted_by_identifier

(optional)

Contact Information Identifier

The contact information that accepted the response on behalf of the customer. The allowed contact information identifier fields are the following:

Name

Type

Description

id 

(semi-optional)

String

The ID of the contact information

id_number

(semi-optional)

String

The ID number of the contact information

Applicable only for contact information that represent PERSON

passport_number 

(semi-optional)

String

The passport number of the contact information

Applicable only for contact information that represent PERSON

social_security_number 

(semi-optional)

String

The social security number of the contact information

Applicable only for contact information that represent PERSON

vat_registration_number

(semi-optional)

String

The VAT registration number of the contact information

Applicable only for contact information that represent COMPANY

registration_number

(semi-optional)

String

The registration number of the contact information

Applicable only for contact information that represent COMPANY

Available from CRM.COM R14.0.0

Available from CRM.COM R9.0.0