service_request_temporary_resolution_parameters

 service_request_temporary_resolution parameters object data

Name

Type

Description

category_identifier

(mandatory)

Temporary Resolution Category Identifier

The category of the provided temporary resolution. The allowed temporary resolution category identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the service request temporary resolution category

name

(semi-optional)

String

The name of the service request temporary resolution category

code

(semi-optional)

String

The code of  the service request temporary resolution category

temporary_resolved_by_identifier

(mandatory)

User Identifier

The user that provided the temporary resolution. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

temporary_resolution_date

(mandatory)

DateThe date that the temporary resolution was provided

description

(optional)

StringA description of the provided temporary resolution

accepted_by_identifier

(optional)

Contact Information Identifier

The contact information that accepted the temporary resolution on behalf of the customer. The allowed contact information identifier fields are the following:

Name

Type

Description

id 

(semi-optional)

String

The ID of the contact information

id_number

(semi-optional)

String

The ID number of the contact information

Applicable only for contact information that represent PERSON

passport_number 

(semi-optional)

String

The passport number of the contact information

Applicable only for contact information that represent PERSON

social_security_number 

(semi-optional)

String

The social security number of the contact information

Applicable only for contact information that represent PERSON

vat_registration_number

(semi-optional)

String

The VAT registration number of the contact information

Applicable only for contact information that represent COMPANY

registration_number

(semi-optional)

String

The registration number of the contact information

Applicable only for contact information that represent COMPANY

Available from CRM.COM R14.0.0