service_request_physical_goods_parameters

Owned by George Rossides (Unlicensed)
Last updated: Oct 12, 2017 by Joseph Ioannou (Unlicensed)
 service_request_physical_goods object parameter data

Name

Type

Description

installed_item_identifier
(semi-optional)

Installed Item Identifier

The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the installed item

serial_number

(semi-optional)

String

The serial number of the installed item

alternative_code

(semi-optional)

String

The alternative code of  a installed item

product_identifier
(semi-optional)

Product Identifier

The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of  the product

warranty_coverage_reason_identifier

(mandatory on conditions)

Warranty Coverage Reason Identifier

The identifier of the warranty coverage reason related to the service request's installed item. The coverage reason is mandatory if the service request's affected installed item is covered by a warranty policy. the allowed warranty coverage reason identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the warranty coverage reason

name

(semi-optional)

String

The name of the warranty coverage reason

alternative_code

(semi-optional)

String

The alternative code of the warranty coverage reason

Available from CRM.COM R9.0.0