Subscription Additional Processes - R15

Owned by Persia Xenopoulou (Deactivated)
Last updated: Mar 28, 2019
2 min read

Provisioning subscriptions

Subscriptions used in the Subscription TV business will also require provisioning of the content. Provisioning in CRM.COM is the distribution of the paid content (i.e. channels, film) from the video platform to the customer's device. According to the state of the subscription (active,inactive) the required information is communicated from CRM.COM to the TV platform or CAS which will in turn handle the signals to the subscriber's device accordingly. CRM.COM is integrated with multiple TV platforms and Conditional Access Systems. For more information refer to provisioning.

Canceling subscriptions

Subscriptions and subscription services can be canceled by the user through a subscription action, or automatically through a recurring cancellation process. Subscriptions or services that are inactive for a long period can be automatically canceled (through system processes that are configured once and executed as often as necessary). During the recurring process, the system examines and cancels subscriptions or services, following the rules defined by the business set in the Subscription and Billing Policies under 'Subscription Cancellation'.

The following settings are available:

  • Select whether the whole subscription or just specific services should be canceled.
  • Provide the period for which a subscription should be inactive (i.e., in a life cycle state that is 'Not Effective') before it is considered as a candidate for cancellation.
    Different periods can be provided for normal and prepaid subscriptions.

Once the rules are defined in the Subscription and Billing Policies, the recurring process must be enabled and configured in 'Subscription Maintenance Utilities'. It is configured only once and executed on a recurring basis.

  1. Navigate to Billing > Subscriptions > Subscription Maintenance Utilities definition and click EDIT.
  2. In the Schedule Subscription Cancellation tab, use MODIFY to ENABLE the process and provide the scheduling settings. 
    Throttling settings allow you to define the number of subscriptions to be cancelled in every batch and the time between each batch in order to avoid a long queue when sent to the provider for cancellation
  3. Alternately, click on RUN NOW (to execute instantly) or CANCEL any pending cancellation processes.

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Providing subscriptions or subscription services free of charge

 Subscription services that are provided for free cannot be disconnected due to outstanding or insufficient funds. If all the subscription's services are free then the subscription is considered a free subscription. To create a free subscription or free services define these services in the Billing Term Scheme Service Rules

 

 

Applying discounts to subscriptions

There are two ways to offer discounts on subscriptions:  

  1. Through price plans, based on purchased quantity/ period
  2. Through additive discounts, which are applied to a subscription based on subscription or account conditions, or selected by the agents creating the subscription by using the Provide Ad Hoc Discount action.

Refer to Pricing for more information