What does this section cover?
What is Award Rewards Transactions
Award Rewards Transactions are used to award a Rewards Participant, for a specific amount of money that was provided by a reward offer, and credit the Rewards Participants wallet for that specific amount.
Award Rewards Transactions are automatically created when a Rewards Run Definition is submitted.
If the "On award reward transactions" cause, in the active wallet definition's causes crediting wallet is enabled then a wallet credit transaction is also created and associated with the award reward transaction. The products, date and time, and Unit/ Group that are specified in the related reward offer's spend conditions, are used to set the credit wallet transaction's allotments. Visit Working with Wallet Transaction Allotments for more information
Validations & Restrictions
| Action | Validations |
|---|---|
| Cancel |
|
View Award Rewards Transactions
- Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
- Search for the Award Transaction
- Click on the number/name of the record you would like to access, to go to the Data Entry page
- The following information is available:
MAIN INFORMATION
- Rewards Participant:
- Number - Contact Information
- Reward Offer
- Amount
- Life Cycle State
- Rewards Participant:
AWARDED EVENTS
- The rewarded events consist of one of the following:
- Subscription
- Contact information
- One or more customer events
- Wallet Transaction Number, if a wallet transaction is created
- The rewarded events consist of one of the following:
COMMUNICATIONS
- The Communication Tab provides all the communications that are related to the specific record. When creating a new record the Communications tab is empty as no communications have been created yet. Communications tab is informative.
Check the Advance Section for the module of your interest to find out how you can schedule an Activity.
- The Communication Tab provides all the communications that are related to the specific record. When creating a new record the Communications tab is empty as no communications have been created yet. Communications tab is informative.
LOG INFORMATION
Log information section keeps all the logging information related to the specific record
- Basic set of information available in all entities
- Created By User: The user that created the entity
- Created By Unit: The unit of the user that created the entity
- Updated By User: The user that last updated the entity
- Updated by Unit: The unit of the user that last updated the entity
- Date Created: The date the account was entity
- Date Updated: The date the account was last entity
- Basic set of information available in all entities
Cancel Award Rewards Transactions
- Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
- Search for the Award Transaction
- Click on the number/name of the record you would like to access, to go to the Data Entry page
- From the Action Menu click on ACTIONS > CANCEL AWARD TRANSACTION
Related Areas
-
Reward Financial Achievement — Find out how to create a new Rewards Offers of Classification Reward Financial Achievement
-
Reward On Name-day — Find out how to create a new Rewards Offers of Classification Reward On Name-day
-
Applying Rewards Participating Merchant Rules — Learn how the rules established in the Rewards Participating Merchants are applied and how they affect System behaviour - AVAILABLE FROM CRM.COM R10.0.0
-
Reward Financial Statement — Find out how to create a new Rewards Offers of Classification Reward Financial Statement
-
Using Award Expiration Run Definitions — Learn to configure Award Expiration Run Definitions that dictate the overall behaviour of the Award Expiration Run
-
Managing Award Expiration Transactions — Learn to work with Award Expiration Transactions
-
Configuring Reward Offer Templates — Learn to configure Reward Offers Templates
-
Using Reward Settlement Run Definitions — Learn to configure Reward Settlement Run Definitions that will dictate the overall behaviour of Reward Settlement Runs
-
Just Money — Find out how to create a new Rewards Offers of Classification Just Money
-
Reward Achievement — Find out how to create a new Rewards Offers of Classification Reward Achievement
-
Increase Revenue, Product Based — Find out how to create a new Reward Offers of Classification Increase Revenue, Product based
-
Reward Loyalty, Transaction Amount Based — Find out how to create a new Rewards Offers of Classification Reward Loyalty, Transaction Amount Based
-
Reward Referrals — Find out how to create a new Rewards Offers of Classification Reward Referrals
-
Increase Revenue, Transaction Based — Find out how to create a new Rewards Offers of Classification Increase Revenue, Transaction based
-
Reward Sign Ups — Find out how to create a new Rewards Offers of Classification Reward Sign Ups
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