What does this section cover?
What is Accepting Service Requests
CRM.COM ..............
Validations & Restrictions
| Action | Validations |
|---|---|
Accepting Service Requests
- Navigate to PATH
- Search for the Service Request
- Click on the number/name of the record you would like to access, to go to the Data Entry page
- From the Action Menu click on Actions > "Suspend Account"
Visit /wiki/spaces/WIP/pages/10010220 Service Request for business examples related to Accepting Service Requests
Related Areas
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Working with Service Requests Status Transitions — Find out what are status transitions and how they affect Service Requests
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Managing Service Requests Approval Requests — Find out how to approve cancel or reject pending Approval Requests for Service Requests, through the Service Requests Data Entry page
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Configuring Service Request Definitions — Learn how you can configure Service Requests Business Definition that will dictate overall behaviour of Service Requests
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Configuring Service Request Final Resolution Categories — Learn to configure Service Request Final Resolution Categories
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Configuring Service Request Types — Learn to configure Service Request Types
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Configuring Service Request Response Categories — Learn to configure Service Request Response Categories
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Configuring Service Request Statuses — Learn to configure Service Request Statuses
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Configuring Service Request Temporary Resolution Categories — Learn to configure Service Request Temporary Resolution Categories
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Understanding Service Requests — Understand the usage of Service Requests within CRM.COM
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Accepting Service Requests — Find out how to accept a Service Request
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Configuring Service Request Categories — Learn to configure Service Request Categories
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Resolving Service Requests — Find out how to update the Service Request with a temporary or final resolution
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Completing Service Requests — Find out how to complete a Service Request
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Responding to Service Requests — Find out how to accept a Service Request
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