Can be traced through a unique identifier (usually a serial number).

Provided upon customer request and are billed, based on their usage.

• A movie (VOD) added on a subscription that will be billed once.
• A telephone call logged on a subscription billed for a duration of 10 minutes.

Provided and billed once, based on duration.

Provided and billed once, for a fixed amount.

Available for the 'Service' classification.

A product made up of a selection of constituent component products that are predefined and cannot be specified individually.

• A channel bouquet with predefined channels.
• An installation hardware kit that includes the equipment required to set up a new triple play subscription. I.e., a Roku box and modem.

Available for the 'Service' classification and the 'Termed' type, or for the 'Physical Good' classification.

Available for the 'Service' classification and the 'Usage' type.

The available subscription packages, consisting of products, prices, billing rules and provisioning providers combined into a single offering.

Determine the operational characteristics of an activity.

One-time services, e.g., installations, are added to the activity type.

Determine the operational characteristics of a job.

Expenses, e.g., an installation service or physical good (traceable or non-traceable, such as a Roku box or an antenna, respectively) are added to the job type.

Code: A unique combination of alpahanumeric characters used to identify the product across the system

Type: Determines the operational characteristics of the product. When a product type is selected, the characteristics tab inherits the characteristics of the type. 
The available types are filtered based on the classification selected when a new product is created (NEW > Product Classification). To create a new type, click on the 'New Product Type' button. The new type will inherit the selected product classification.

Brand & Family: Add brand and family to products to categorize them accordingly.

Alternative Code: Provide another code with which to identify the product.

Description: Describe the product for marketing purposes.

Click CALCULATE for information on sales in the last 12 months

• Performance Calculation Period
• Total Revenue of this Product: Total amount billed (excluding VAT and other taxes)
• Number of Subscriptions in which the Service is Active: only for termed services first activated within the performance period

• Termed services
• Physical goods

Read-only section with product characteristics inherited from the selected type.

The period for which the product is available after which it expires.

Can be 'Always' or for a specific period (by setting the Valid From and To dates).

Flexible Bundle product type:

Select products, product types or families to make them available to bundles added to subscriptions.
Provide the Minimum and Maximum Quantity that can be added from each product type or family.
If a specific product is defined, provide the Quantity to be added.

Refer to Setting up Flexible Product Bundles.

Fixed Bundle product type:

Define the products included in the bundles added to subscriptions or jobs. Provide the Quantity of the product added to the bundle.

Refer to Allowed Components for Fixed Product Bundles.

• Termed services
• Physical goods

Used to filter bundle components when creating a subscription. Restrict the number of product families and types used as components in the bundle. There are no restrictions if it is left empty.

Use Products from Only X Product Families: E.g., if the quantity is set to 1, the components must belong to the same product family.

Use Products from Only X Product Types: E.g., if the quantity is set to 2, components can be selected from up to two product types.

• Termed services
• Physical goods

Used for billing purposes and based on pre-configured rules.

• The rate of VAT and other taxes are applied based on product type.
• More codes can be applied by clicking on ADD.
• Each Tax Code can have multiple VAT and other tax rates associated to it, applied if location conditions are met.
  
• Tax rates with Applied enabled are used during billing.

Refer to Platform for more information.

Billing terms provide information on the billing of subscription products, such as whether a service should be billed before or after it is used.

Through this section, you can view billing term schemes in which the product is included or add products to schemes.

For termed services added to a normal billing term scheme, define whether the service is pre-bill or post bill (billed before or after it is used) and whether it should be excluded from deactivation runs (as in the case of free-to-air channels).

For termed services added to a prepaid billing term scheme, define whether the service is pre-paid or post-paid (paid before or after it is used). For pre-paid, designate the period that the customer has to pay in advance.

Refer to Subscriptions for more information.

• Termed services
• Expense services

Price plans are catalogs with billing rates for services and product.

Through this section, you can view price plans in which the product is included or add products to plans.  Price plans also include the rate model, base and tiered amount for the product, as well as whether the rate is applied to bundle components.

Refer to Price Plans for more information.

These are the available subscription packages.  When a product is created it must be added to a subscription type if it should be offered through it.

Through this section, you can view the subscription types that the product is available from and make the product available to a subscription type.

If a product is added to a subscription type associated with a billing term scheme in which the product is not included, then the product will be added to the scheme. The billing term scheme will be added in the respective tab (and the information can be updated).

• Termed services
• Expense services
• Physical goods

USCs contain rates for products that are charged based on their consumption. Through this section, you can view the USCs that include the product.

Additive discounts are applied after discounts provided through price plans or usage service catalogs.

From the section:

• View additive discounts applicable to the product in the current period (i.e., additive discount definitions that have the product in their 'Discounted Products' section).
• Add the product to existing discounts which are not applied automatically.
• Create new discounts for the product.

Refer to Additive Discounts for more information.

Third-party systems with which CRM.COM integrates to provide services to subscriber's TVs. Providers are defined when a product (e.g., a Roku box or TV channel) must be provisioned through them.

From the section:

• View the product's current provisioning providers.
• Add the product (with its unique ID) to providers for provisioning.
• Select (at least) one distributor for each provider, through which the product is distributed.
  The provider is available in the column on the left, and the distributor is selected by checking the Applied box.

Refer to Provisioning for more information.

• Termed services
• Physical goods

Determine the operational characteristics of a job.  Products are added to job types to be available for sale. 

From this section:

• View the job types that include the product.
• Add the product to job types.
• Define whether it is mandatory to add the specific product to a job type (by selecting the applicable classification).

Refer to Jobs for more information.

• Expense services
• Physical goods

Determine the operational characteristics of an activity.

One-time services, e.g., an installation, become available by being added to the activity type.

From this section:

• View activity types that include the product.
• Add the product to activity types.
• Specify the minimum time that can be spent delivering the service.
• Specify whether the time can be changed.
• Specify whether it is optional or mandatory to add the product to activities of this type.

Refer to Activities for more information.

Supply up to four images for the product and define one as the default. Also provide alternate text in case the image cannot be displayed.

Files & URL: The attachments associated with the Product.