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Tucano

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Overview

Tucano is an Over-The-Top (OTT) platform that is used to stream content to Pay-Per-Channel (PPC) or Video-On-Demand (VOD) based Subscriptions. CRM.COM provides a ready-made implementation with Tucano, through the Tucano Provisioning module, allowing to directly provision Tucano Subscribers by handling the activation and deactivation of signals transmitted to devices owned by Subscribers within CRM.COM.

For example, when a new Subscription is created in CRM.COM, the subscription is also created in Tucano which is directly updated; the provisioning signals are sent to the subscriber's device to activate the registered services.

Major features

  • Integration to Tucano
  • Activation and deactivation of subscriptions is handled at real-time as soon as the action takes place
  • Option to manage subscriptions out of sync through a batch process or through a utility for a single subscription
  • Reset a single subscription
  • Option to archive old provisioning requests. For more information refer to Utilities

Using Tucano

  • Tucano implementation submits requests on Tucano system at real-time
    • Subscription actions update subscription provisioning state in CRM.COM and if associated with a change that should be also executed in Tucano,  a request is constructed using Tucano commands and sent to Tucano.
  • Subscription changes taking place during a downtime of Tucano system, or any other communication issues between CRM.COM and Tucano, a reset run is available that can identify all subscriptions that require update, construct a request using Tucano commands and send to Tucano.

Setting Up Tucano

Billing > Provisioning > Tucano > Set Up Provisioning Provider

Provisioning Provider

The parameters that are necessary to access the CA/OTT platform and to map the CRM.COM services and physical goods to be provisioned can be supplied from Provisioning Provider Data Entry page.

Provider fields

The table describes the standard sections of a Provisioning Provider Data Entry page and explains how the fields in the page are used.

 Mandatory   Configurable

Main Information
Provider Information

Name and Alternative Code of the provider

Provisioning Protocol

Life Cycle State: Must be 'Effective' to send commands to the CA/OTT platform.

Connection Parameters

End Point that will be used when calling the CA/OTT platform.

User Name, Password: Credentials used to login to the CA system.

Character Set Encoding used by the web services (defaults to UTF-8).

Distributors

 

Distributors are used to associate the services and devices (installed items) of a subscription with the provisioning provider.  Multiple distributors on a subscription represent separate viewing locations.  Each device can offer different services.  In a pay TV subscription, for example, two distributors can represent the decoder and channels available in a living room and bedroom.

Create the distributors that can be provisioned through the provider.  One or more provisioning distributors must be present for a provider to be 'Effective'. 

ADD a new distributor and supply the information required in the modal.

Main Information

Name,  Alternative Code for the provisioning distributor.

Allowed Services

Define the services available through the distributor. Once a distributor is selected, only the services defined as 'Allowed' will be available for selection when adding subscription services.

Two options are supported:

  • All Provisioned Services: All services provisioned by the provider can be distributed.

  • Specific Provisioned Services: Only the services in the list can be distributed. 

The available services are filtered and validated against those defined in the 'Services' section, which can be provisioned by the associated provider.

Restrictions

Minimum/Maximum Optional/Mandatory service restrictions determine the number of services that can be added to the distributor.

Restrictions per Service Type: Define the minimum and maximum number of services that can be added to the distributor, from specific service types.

Restrictions per Physical Good Type: Define the minimum and maximum number of installed items that can be added to the distributor, from specific physical good types.

Dependencies

Define services, service types, physical goods or physical good types that must be added to the distributor, if enabled.

Services

One or more service mappings must be present for a provider to be 'Effective'.

Service: Termed and usage services that can be provisioned by the provider.

CA ID: The unique identifier for the service at the CA/OTT platform.

An ID is not mandatory for a non-provisioning service (i.e. a service whose product type is not set as 'Used for Provisioning').


Physical Goods

A list of devices that are necessary for provisioning through the provider. For example, a decoder and a smartcard, or only a decoder or only a modem.  A specific device type may be mandatory for a certain provider.

The Installed Item Alternative Code represents the ID of devices communicated to the CA/OTT platform.

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Related configuration areas

Mandatory modules must be configured for the provisioning module to work.

Manual LinkArea DescriptionConfiguration
Products
  • Physical Good Types
  • Service Types
  • Physical Goods
  • Services

Configure the physical good and service types, and the physical goods and services that will be offered to subscriptions, by adding them to the provisioning provider.

 Mandatory
CommunicationsCommunication Queue External SystemSet up the external system that will be used to handle mail messages created for the provider.Optional

 

Handling Subscriptions Through Batch Processes

Billing > Provisioning > Tucano


Resetting subscriptions out of sync

Billing > Provisioning > Common Services > Perform Reset Subscription Runs

Reset subscription runs are used to identify and synchronize subscriptions that have gone out of sync, by communicating the necessary commands to the CA/OTT platform. It is possible to preview the subscriptions that will be reset by the run, by using Preview from the Actions menu.

The table describes the sections of Reset Subscription Runs Data Entry page and explains how the fields in the page are used.

 Mandatory   Configurable

Main Information

Provisioning Protocol: Select an effective provisioning provider to synchronize with CRM.COM.

Criteria (optional)

(Used to identify the subscriptions that should be reset)

Subscription Creation Period: Define the period during which the subscriptions to be processed were created (otherwise, all subscriptions will be processed).

Subscription Types that should be included in the run.

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Handling a subscription through a utility

Billing > Provisioning > Tucano

Utilities used to handle specified subscriptions.

Reset subscription

Updates an out of sync subscription, so that the provider reflects the state in CRM.COM.

 

Authenticating Tucano Subscribers Before Ordering

The principle of OTT is to enable customers to order and view an event directly, using their selected device. The signals required for streaming the video come directly from the provider and are authenticated through CRM.COM once an order is placed.

For example, when a user orders a movie on a tablet, CRM.COM authenticates the user through an account and subscription number and sends the user a token for viewing the movie on the tablet.

This is required when a VOD or PPV order is executed from a third-party system such as a portal. Further implementation from the third-party is required, to call CRM.COM authentication WEB API and provide subscriber details (subscription number and account).

The subscriber is authenticated in CRM.COM and subsequently in the provider. The token is sent back to the third-party so that the subscriber can start viewing the movie.

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Tucano command mapping

The table below displays the CRM.COM processes and actions that trigger each Tucano command (a request) as well as the parameters sent for each request.

Tucano CommandUsageTriggered by
CREATE_ACCOUNT

Used to register a subscriber in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Become subscriber (effective)
  • Activate subscription
  • End short term subscription deactivation
  • End subscription resting
  • Short term subscription activation
  • Change subscription distribution

Service Actions

  • Add Effective services
  • Start services
  • Swap services
  • Add service usage

installed items Actions

  • Add installed items
  • Swap installed items
ACTIVATE_OPTIONS

Used to register a new 'Usage' or 'Termed' subscription service in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Activate subscription
  • End short term subscription deactivation
  • End subscription resting
  • Short term subscription activation
  • Change subscription distribution

Service Actions

  • Add Effective services
  • Start services
  • Swap services
SUSPEND_OPTIONS

Used to deactivate a 'Usage' or 'Termed' subscription service in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Deactivate subscription
  • Terminate subscription for regretting
  • Terminate subscription for cancelling
  • Rest subscription
  • End Short Term subscription activation
  • Short Term subscription deactivation
  • Change subscription distribution

Service Actions

  • Remove services - Cancel
  • Remove services - Regret
  • Stop services
  • Swap services

ADD_MATERIAL

Used to register the subscription's Set Top Box to Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Become subscriber (effective)
  • Change subscription distribution

Installed items Actions

  • Add installed items
  • Swap installed items

REMOVE_MATERIAL

Un-register the subscription 's Set Top Box from Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Deactivate subscription
  • Terminate subscription for regretting
  • Change subscription distribution

Installed items Actions

  • Remove installed items
  • Swap installed items

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Tucano Business Examples

Subscription with multiple viewing points 

Provisioning Distributors

Scenario 1

Company ZX offers to its customers the option to have multiple viewing points per subscription. This enables its customers to have a separate box and card in each of the rooms, and choose between having the same channels or different channels available through boxes. The maximum number of viewing points that can be added to a subscription is 4.

Solution

For each set of box and card that will be made available to subscribers, CRM.COM must have a different provisioning distributor available, in order to set the channel availability and restrictions per box.

In order to support this, the following distributors must be set up in the Provisioning Provider.

  • Main
  • TWIN1
  • TWIN2
  • TWIN3

 

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Provisioning of flexible and fixed bundle products

Handling of Flexible and Fixed Bundle Products

Scenario 2

Company ZX offers its customers, flexible and fixed bundle products as well as single channels . Subscribers can request to switch between the available product offerings at any time. It is required that the agents can view the requests that are being sent, to ensure that the signals are provisioned to the customers.

 

Solution

Consider the following provisioning mapping:

  • Components of Flexible Bundle A
    • Geological CA ID = GFA1
    • Entertain CA ID = EFA2
  • Components of Flexible Bundle B
    • Religion CA ID = RFB1
    • Baby Channel CA ID = BFB2
  • Flat Products
    • AgricultureCA ID = AF1


Example 1: Provisioning of a Flexible Bundle

On provisioning a Flexible Bundle A, having Geological and Entertain, the following requests will be sent:

  • 1 CREATE_ACCOUNT
  • 1 ADD_MATERIAL
  • 2 ACTIVATE_OPTIONS
    • CA ID=GFA1 which represents the Geological channel
    • CA ID=PFA2 which represents the Entertain channel


Example 2: On swapping from Flexible Bundle to a flat product

On swapping Flexible Bundle A, to Agriculture the following requests will be sent:

  • 1 ACTIVATE_OPTIONS 
    • CA ID = AF1 which represents the Flat product channel
  • 2 SUSPEND_OPTIONS
    • CA ID=GFA1 which represents the Geological channel
    • CA ID=PFA2 which represents the Entertain channel

Example 3: On upgrading the Flexible Bundle A to Flexible Bundle B with Geological and Religion

On upgrading from one Flexible Bundle to the other the following Requests will be sent:

  • 2 ACTIVATE_OPTIONS
    • CA ID = RFB1 which represents the Religion channel
    • CA ID = BFB2 which represents the Baby Channel
  • 2 SUSPEND_OPTIONS
    • CA ID=GFA1 which represents the Geological channel
    • CA ID=EFA2 which represents the Entertain channel

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Notes

 

Glossary

CRM.COM Term
Definition
OTTStands for Over The Top and is media content, such as audio or video, which is delivered over the internet with no intervention from the Service Provider.
Out of SyncSubscriptions that have a different Provisioning State in CRM.COM than in Tucano.
Provisioning State

The provisioning state of a Subscription Service (i.e. a channel) that can be either 'Active' or 'Inactive'.

  • Active Sate: Provisioning signals are sent to the subscriber's device.
  • Inactive State: No Provisioning signals are sent to the subscriber's device.
Tucano AccountTucano account refers to a Subscriber / Customer
Tucano MaterialsTucano Material refers to devices (STBs) that can be registered to Subscribers
Tucano OptionsTucano Options refer to the services that can be provided to Subscribers as part of company's business offerings

 

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