Scheduling the cancellation of normal and prepaid subscriptions

Subscriptions and subscription services can be canceled by the user through a subscription action, or automatically through a recurring cancellation process. 

During the recurring process, the system examines and cancels subscriptions or services, following the rules defined by the business set in the billing definition policies tab under subscription cancellation rules.

The following settings are available:

• Select whether the whole subscription or just specific services should be canceled.
• Provide the period for which a subscription should be inactive (i.e., in a life cycle state that is 'Not Effective') before it is considered as a candidate for cancellation.
  Different periods can be provided for normal and prepaid subscriptions.

Once the rules are defined in the billing definition, the recurring process must be enabled and configured in 'Subscription Maintenance Utilities'. It is configured only once and executed on a recurring basis.

1. Navigate to the Subscription Maintenance Utilities definition and click EDIT.
2. In the Schedule Subscription Cancellation tab, use MODIFY to ENABLE the process and provide the scheduling settings. 
3. Alternately, click on RUN NOW (to execute instantly) or CANCEL any pending cancellation processes.